Account Manager

Career Opportunity About Acro Commerce

Acro Commerce is a digital agency specializing in ecommerce for B2B manufacturers. With over 25 years of experience, we modernize commerce architecture to help mid‑market organizations reduce time‑to‑market, complexity, and costs. Our expert team builds scalable solutions using modern tools and composable frameworks to drive long‑term growth for our clients. If you want to work with an exceptional group of people, with numerous benefits and a terrific corporate culture—you are on the right page.

Acro Commerce is looking for a skilled Account Manager; someone who is an accomplished account professional, and is comfortable being responsible for the day‑to‑day management of our clients and the generation of new business from these organizations.

We consider ourselves a laid‑back bunch but driven to do well for our customers. We’re looking for low egos and high skills. What we’re really looking for is your ability and willingness to take on new challenges that you can apply your skills to and come up with creative solutions.

If you’re desperate to break free from that office life where your co‑workers have never even heard of Minecraft, and want to come on board to build kick‑ass commerce sites, corporate gems, and the occasional game, keep reading.

• Identifying key project streams within your accounts by using the pain funnel within meeting cadences.
• Identifying key client stakeholders within the project stream.
• Growing accounts through prospecting activities, other streams, and affiliated companies.
• Documenting connected and decoupled streams and how they interlink.
• Working alongside the Acro Project Manager and client Product Owner to understand epics, sprints, milestones and launches.
• Maintaining the program roadmap and each individual project plan.
• Identifying and advocating for resources to complete projects.
• Working with Acro Account Executives to develop proposals, contracts, resourcing agreements, and maintain MSA.
• Completing client budgeting exercises.
• Identifying project Epics with the client and project team and developing JIRA board.
• Experienced in presenting and selling to Director and VP‑level stakeholders.
• Meeting/exceeding KPIs for sales activity, sales targets, and sales/marketing initiatives.
• Following ops process: navigate Ops‑Response, create new Ops, manage timelines, manage Ops board.
• Following CRM processes: entering ops, forecasting, updating ops, and month‑end activities.
• Participating in the creation of sales capture plans and working with the Sales Director to develop strategic direction for sales each year.
• Assisting in the development of strategies and tactics to obtain new contacts to grow accounts in your possession, and win past lost leads/prospects/accounts.
• Meeting/exceeding individual sales targets year over year.
• Knowledge of Sandler sales training or similar training is a benefit.
• Typically between 20-40% sales growth year over year.
• Being prepared for and having regular debriefs with the Senior Sales Director and VP to track sales activities.
• Travelling to customers as necessary to support an accounts Program.
• Helping accounting in collection‑related issues.
• Representing Acro Commerce in appropriate presentations.
• Being available for daily and weekly meetings with the Director to review activity, opportunities, targets, competitive landscape and overdue accounts.
• Communicating well with Account Managers, Supervisors, and Clients in regard to work requests, problems and defects.
• Acting as both a peer/mentor to other account managers, as well as being comfortable asking for help from team members.

• Established industry relationships and experience working with executive‑level business and marketing leaders within client organizations.
• Excellent presentation, communication, and collaboration skills.
• Good negotiating skills and the ability to research new business growth opportunities.
• Excellent people skills and account management abilities are a must.
• Seamlessly nurturing our clients into the next phase of their project, equipping our clients…