Development Services Clerk – Economic Development

Development Services Clerk – Economic Development About the City of Penticton

Penticton is a vibrant, innovative waterfront city known for its commitment to sustainability, community well‑being, and economic opportunity. With a strong focus on good governance, collaboration, and service excellence, the City is dedicated to enhancing the quality of life for residents, businesses, and visitors alike. As one of the most active development regions in British Columbia, Penticton features a diverse mix of large‑scale and complex construction projects.

Penticton has been recognized as one of Canada’s most livable cities, according to latest rankings by The Globe and Mail, ranked as the eighth most livable medium‑sized city in Canada. Nationally, Penticton earned high marks for access to amenities (11th in Canada), #11 for midlife transitions and #11 for retirement, as well as #13 for young professionals. Penticton also placed within the top 20 in the categories of raising kids (#19), contributing to an overall ranking of 35th across Canada.

Rooted in agriculture and surrounded by natural beauty, Penticton is known for its orchards, wineries, and craft breweries—making it one of Canada’s top wine destinations. More than 100 years since its incorporation, Penticton continues to grow as a place to live, work, and play.

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For more information about life in Penticton, please visit

The City of Penticton is looking for a permanent full‑time Development Services Clerk – Economic Development, based in Penticton, B.C. Reporting to the Planning & Licence Manager, the Development Services Clerk – Economic Development is the first point of contact for the Development Services Division (Planning, Licensing, Building, Economic Development) with a focus on administrative supports for the City’s Economic Development function.

• Answer, screen, and transfer telephone calls, emails, and front desk inquiries/complaints.
• Perform various Development Services administrative duties, including:
• Indexing, copying, distributing, and filing documents; following up on outstanding documents for registration and execution.
• Administering road and sidewalk closure permits.
• Maintaining and ordering stationery supplies for the division.
• Keeping information on display racks and desktop up to date.
• Handling cashiering duties.
• Providing relief for other clerical staff within Development Services, including reception.
• Provide administrative assistant duties for members of the Development Services Management Team as required.
• Manage the econ mailbox, including responding to and forwarding emails as needed.
• Handle inquiries about the City’s Economic Development functions.
• Update various City Economic Development webpages as directed, including the “Business and Economic Development”, Penticton.
• Airport and Job Fair webpages.
• Assist in administering the City’s participation in the Provincial Nominee Program (PNP) immigration program.
• Support the delivery of Economic Development and City-supported conferences and events.
• Assist in the organization of economic development workshops, sessions, or meetings as required.
• Provide concierge services to businesses needing support navigating municipal processes.
• Cross‑train for the other Development Services Clerk desk.
• Perform other duties as required.

• Knowledge of Freedom of Information (FOI) legislation and municipal FOI procedures and policies.
• Familiarity with office procedures, correct grammar, functional terminology, and relevant regulations, acts, agreements, covenants, and bylaws.
• Positive attitude, able to meet challenges, handle pressure, and resolve problems while maintaining focus.
• Commitment to exceptional customer/client service.
• Exceptional time management skills, with the ability to balance various tasks and meet schedules.
• Effective communication skills, both oral and written.
• Ability to exercise confidentiality and independent judgment.
• Courtesy and tact in exchanging information with employees and the public.
• Knowledge of business support organizations in the community and how to…