Office Administrator

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

As an Office Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

The Office Administrator will support customers with inquiries either over the phone or in person. As the Office Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments; entering, posting and settling credit/debit card transactions, preparing and delivering cash and cheque bank deposits, processing financing applications, processing pickups, filing and general clerical tasks.

We require someone to be very process driven and be comfortable with computer applications. Excellent communication skills a must; written and spoken.

$23.30/hr

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile 😊).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.

• Customer Service – You are a people person who uses your skills to create great rapport with customers
• Teamwork – You are a team player who can also thrive independently
• Joining a fun, fast-paced environment!

• Experience working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Experience managing customer conflict and escalation
• Proficiency in Microsoft Office
• Must be able to work weekends when needed

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines

• Showroom environment
• Full-time schedule (38 hours per week):
  Sundays 10.30am-5pm, Mondays to Thursdays 9.30am-6.00pm, may be scheduled for other shifts, including Saturdays based on business needs of the store
• Location:
  
  The position is located in the Kelowna Store. The admin will periodically visit the outlet to process refunds and bank deposits

• Showroom environment
• Paid time off
• Generous employee discounts
• Gym membership discount
• Career Progression
• Company events

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments  you ready to meet your team?