Assistant Store Manager; Store

Overview

Join to apply for the Full Time Assistant Store Manager (Store 2914) role at Game Stop
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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point‑of‑Sale (POS) system; handle transactions, provide receipts, and ensure top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate.
• Promote Game Stop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training them in policies, procedures, practices, and guidelines.
• Observe associate performance, provide feedback, address unsatisfactory performance, and ensure alignment with guest service expectations.
• Provide recognition and feedback to store associates; input performance notes into the Workday/HR system in partnership with the Store Manager.
• Ensure associates complete onboarding and training prior to opening or closing shifts; understand policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities.
• Schedule store associates to follow guidelines, manage breaks and meals, and maintain optimum staffing for guest service.
• Approve payroll, manage paid time off, and verify time worked.
• Maintain store cleanliness, organization, and merchandise presentation per guidelines; ensure fixtures and equipment are in working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through inventory control and loss prevention; conduct safety checks and communicate concerns to the Store Manager.
• Support the store team in meeting sales, profit, and shrink goals and complete required duties.
• Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor.
• Balance and reconcile daily transaction totals; manage cash and bank deposits per guidelines.
• Verify shipments for discrepancies and conduct inventories; communicate issues to the Store Manager/District Manager.
• Process defects/recalls and stock pulls accurately; label boxes with packing lists.
• Maintain awareness of associate and guest safety; report injuries per guidelines.
• Assist in maintaining store records and ensure manuals are up to date.
• Supervise and delegate tasks in the Store Manager’s absence; adhere to all policies and procedures.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management…