Retail Branch Manager

Retail Branch Manager

Woodforest National Bank is a privately owned, employee‑owned financial institution that helps families and small businesses serve their financial needs while contributing to local communities. The Retail Branch Manager leads a branch in a high‑growth region and is responsible for driving sales, building relationships, improving customer experience, and managing staff.

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Maintain the Woodforest culture and create energy around Retail objectives and initiatives.
• Recruit, train, retain and motivate staff to meet profitability, sales, customer‑experience, compliance, and growth objectives.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the bank’s reputation by sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology‑driven customer experience.
• Partner with a Community Development Relationship Manager to execute community engagement strategy.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform additional duties as assigned.

• Proactive in seeking business outside the branch.
• Goal‑oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Open to direct coaching and feedback.
• Willing and able to work flexible or extended hours to meet business needs.
• Passionate about people, with effective problem‑solving, composure, and positive attitude toward customers and internal team.
• Quick learner of products, services, policies, procedures, regulatory guidelines, and sales & service processes.
• Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Excellent organizational skills with the ability to prioritize workload, multi‑task in a fast‑paced environment while maintaining accuracy.
• Understand instructions, forms, applications, and financial statements and credit reports.

• Job: Branch Banking
• Primary
  
  Location:
  
  Texas, Keller
• Schedule: Full‑time
• Work Locations: TX - Keller MKT‑0711
• Unposting Date: Ongoing
• Organization: Texas – DFW

• 5 years of relevant and transferable sales and/or customer service experience.
• OR a Bachelor’s degree and 3 years of relevant and transferable sales and/or customer service experience.
• 1 year of experience leading and directing a sales team is required.
• Typically reports to an on‑site manager; mentors or leads a team of more junior staff but does not usually have formal management responsibility for personnel decisions.
• Previous in‑store banking experience is preferred, but not required.
• Must be positive and engaging.
• Preference for candidates who reside within the community.

• High School Diploma or equivalent required.

• Full‑Time.

• Responsible and accountable for all personnel and employment decisions at assigned branch/location.

• Up to 50% or more outside of branch or as needed by customer.

• Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.