Member Services Representative

Overview

The Keene Family YMCA is seeking a part-time Member Services Representative to work at their Welcome Center. In this role you will deliver excellent service to all members, guests, and program participants, by creating a positive environment that promotes youth development, social responsibility, and healthy living in accordance with YMCA policies and procedures. The Y offers a competitive salary and benefits package, including free membership, and the opportunity to be part of a supportive team of dedicated professionals committed to strengthening community.

• Builds personal and meaningful relationships with YMCA members, participants, volunteers, and guests. Demonstrates the Y’s four-character values of caring, honesty, respect, and responsibility and responds to all member and community inquiries in a timely manner.
• Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.
• Communicates effectively face-to-face and on the phone, gives tours, answers questions or concerns, and engages in relationship building with members and prospective members.
• Handles situations regarding membership status, facility usage, etc. Remains calm and in control under adverse circumstances and refers to a supervisor when necessary. Informs the Member Services Director of issues requiring further follow-up or policy review.
• Provides accurate and concise information regarding memberships, programs, and YMCA-related information. Remains current on programs, events, policies, and procedures.
• Enforces all YMCA policies including facility usage; monitors the entry of all persons into the Y facility and enforces policy accordingly.
• Maintains professional appearance and behavior, including wearing a staff shirt, name tag, refraining from gossip and inappropriate behavior, and limiting personal cell phone use.
• Participates in staff meetings and related meetings.

• Membership to the Y
• Flexible schedules
• Professional development opportunities
• 401a retirement plan with company match, plus option to contribute to a 403b retirement savings account
• Opportunity to work for a mission-driven organization and to make a real difference in the lives of others in your community

Must be available to work nights and weekends

Meets 80% to 100% of the following qualifications:

• High School diploma.
• Strong customer service, communication, computer, and problem-solving skills.
• High level of confidence, patience, and attention to detail.
• Ability to diffuse confrontational situations, and work in a fast-paced environment.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• A willingness to commit to the mission of the YMCA.
• CPR and First Aid certified.
• Ability to serve as a positive role model to staff, program participants, parents, and members.
• Ability to perform duties with professionalism, enthusiasm, kindness, empathy, care, honesty, and respect.
• Two or more years of experience using Windows or a proven track record of technology dexterity and adaptability to innovation.

• Extensive training and work experience with diverse populations.
• Five years of experience working at a Welcome Center at another YMCA.
• Two or more years of experience working with DAXKO Operations in a YMCA setting.
• Four or more years of experience in Customer Service.
• Two or more years of office/clerical/customer facing work experience.
• Two or more years of experience using membership software.

The Keene Family YMCA is a 501(c)3 charitable organization, committed to strengthening our community through programs and services focused on Youth Development, Healthy Living, and Social Responsibility. We are only impactful in our work when we have dedicated, knowledgeable, passionate staff who believe in our cause. Perhaps YOU are the cause-driven leader we are looking for that can build personal and meaningful relationships with YMCA members, participants, volunteers, and guests, while exemplifying the Y’s commitment to Diversity, Equity, and Inclusion and the four-character values of Caring, Honesty, Respect & Responsibility.

All positions require passing a background check.

The Keene Family YMCA is an Equal Opportunity Employer (EOE), and prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, marital or family status.

Salary

Description:

Hourly