Guest Service Supervisor

Overview

Guest Service Supervisor (GSS) at Global Partners LP. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks.

• Supervise employees to ensure they perform all duties implemented by management.
• Coach employees with constructive feedback to help perform tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash removal).
• Ensure 24/7 execution of all guest service programs and processes.
• Be responsible for all cash processes including deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

• Must be available to work flexible hours including days, nights, weekends and holidays.
• Must be efficient and organized.
• Must be at least 18 years old and have reliable transportation and a valid driver’s license.
• Ability to access all areas of the store; ability to reach, bend, stretch, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
• Work in intermittent temperatures (cooler, outside, etc.).

• High School Diploma or GED

• Competitive salaries and opportunities for growth; access to Talent Development trainings.
• Health, dental, vision and life insurance, plus wellness support.
• 401(k) with company match; professional development and tuition reimbursement after 6 months of service.

• Apply to be considered for the role.
• The hiring manager reviews your resume; a recruiter or manager may contact you if your experience fits.
• Interviews may be in person or via Zoom; additional information provided as needed.

• Global Partners LP is an equal opportunity employer. We value passion and potential and encourage applicants who may not check every box to apply.
• If you have a disability and need an accommodation to apply, please contact our recruiting department at .

Disclaimer:
In Massachusetts, lie detector tests are illegal in employment decisions. We follow all applicable laws and regulations.