Program Coordinator

Program Coordinator Overview

The OSHA Education Center located in Manchester, NH invites applications for a Program Coordinator. The position will serve as the Office Manager, Customer Service Lead, and Curriculum Operations Administrator for the OSHA Education Center, a satellite operation located 60 miles from its administrative support unit at the main campus of Keene State College. It is a singular operational point for a program responsible for enrollment of over 3,000 students.

The role directly supports the OSHA Program Director and provides logistics for private contract training across the United States as well as public offerings at 16 locations throughout New England. This is a full‑time, year‑round benefitted position.

• Serve as first point of contact for the OSHA Training Institute Education Center (OTIEC) program. Provide customer service for student inquiry, enrollment, registration, billing, and communication, as well as act as primary point of contact for business clients, federal, state, and local government offices, campus faculty, and business support units.
• Manage registrations and tuition payments at the Manchester, NH office, including procedures for collecting, banking, and reporting daily receipts. Reconcile student records and contract client records with the registration system.
• Operational lead for data reporting to the OSHA Office of Training and Education (OTE) monthly and as audited while maintaining compliance with OTE/OSHA Operational Requirements. Prepare and provide monthly enrollment reports to federal OSHA following all program requirements and federal regulations outlined in our agreement with OSHA’s Office of Training and Education (OTE).
• Other duties as assigned.

• Review, order, and deliver curriculum materials for instructors across multiple modalities, including in person and virtual instructor‑led classes, while ensuring proper version control and adherence to USNH printing policies and procedures.
• Serve as the SME and Administrator of the Test Administration Policies and Programmatic directives and goals per Federal OSHA.
• Assist with scheduling courses—securing locations and instructors, updating and maintaining registration pages internally and externally (Destiny One and the OSHA EXTRANET for public information).
• Prepare OSHA‑approved rosters and sign‑in sheets for each class, as well as course section creation, student registration, billing, and enrollment management.
• Other duties as assigned.

• Order supplies for the Manchester office and work with vendors on equipment and maintenance to ensure a safe, working, and learning environment.
• Operate within College guidelines and processes for registration (FERPA), billing, payroll, and purchasing, including annual vendor contracting, electronic request and management of purchase orders, and procedures established by the U.S. Department of Labor OSHA for record keeping and federal reporting.
• Facilitate and maintain documentation on all policies and processes as established by the University System of New Hampshire, given directives of a USNH audit of registration, purchasing practices, and life safety codes.
• Prepare and execute Independent Contract Agreements (ICAs) for work done for OTIEC annually and as needed.
• Other duties as assigned.

Manage 30 OSHA numbered courses from implementation through analytics.

• Schedule facilities and maintain facility use agreements.
• Schedule instructors.
• Manage compensation and create contracts for instructors—execute payments through Workday.
• Maintain schedule on the website through Word Press platform.
• Implement marketing levers to promote courses.
• Analyze effectiveness of schedule and deploy changes as necessary.

Manage credential programs for construction from implementation to analytics.

• Include Safety and Health Specialist for Construction and Certified Safety and Health Official for Construction.
• Update curriculum as needed.
• Implement marketing levers to promote credentials.
• Review transcripts, approve final delivery of credentials, and…