Guest Services Representative

Position: Guest Services Representative (Full-time)
Buckle -  - Responsibilities:
Respond to and anticipate guest and store needs and escalate situations.;
Navigate several computer systems simultaneously and multitask efficiently to accurately enter information to address inquiries.;
Demonstrate general knowledge of Buckle merchandise including fit and style recommendations, merchandise details, and marketing signage, to answer Guest questions.;
Assist with processing refunds for orders marked as out-of-stock or orders that have been marked as abandoned.;
Maintain documentation of Guest concerns along with resolution notes.