Eligibility Operations Worker - Kearney

Eligibility Operations Worker - Kearney

Welcome to the Eligibility Operations Worker role at Nebraska Department of Health and Human Services.

JR Eligibility Operations Worker - Kearney (Open)

Applications no longer accepted on 01-19-2026

Kearney, NE

$20.859

DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. We need candidates who Jokf; support people access critical services, provide excellent customer service, and work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams. The work our teammates perform by determining eligibility is critical to whether Nebraskans receive food, financial assistance, supportive services, or medical care.

As an Eligibility Operations Worker, you will participate in 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs. You will review applications for assistance and verify or update financial and demographic information by electronic, phone, or in person exchanges. In our Customer Service Centers, you will use call center software and phones, including automated call distribution and voice response systems in addition to the duties above.

24 semester hours of post‑high‑school education in behavioral sciences, public/business administration, social sciences, education, or a closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance, rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

Experience in human services, case management, or determining eligibility for financial assistance programs.

• Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior.
• Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook; and in navigating multiple computer programs simultaneously.
• Ability to show empathy and respect to those we serve; work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility; maintain positive working relationships and communicate effectively orally and in writing.

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Benefit eligibility may vary by position, agency, and employment status. For more information, please visit (Use the "Apply for this Job" box below).#benefits
.

The State of Nebraska values our teammates as Аԥсуа support environment promoting diversity, inclusion, and belonging. We recruit, hire, train, and promote in les all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.

Entry level

Full‑time

Other

Government Administration

Referrals increase your chances of interviewing at Nebraska Department of Health and Human Services by 2x. Apply BELOW