Inbound Sales & Account Manager

Role Overview

You’ll be the front line for incoming customer inquiries. Whether it's a first-time pin buyer or a returning client with a fresh design, you'll guide them through the process, provide quotes, and ensure their order experience is seamless, friendly, and personalized.

Lead Engagement & Conversion

• Respond to inbound leads via phone, email, and website inquiries
• Qualify customer needs and provide product recommendations
• Convert inquiries into sales by delivering accurate quotes and creative solutions

Product Guidance & Quoting

• Assist customers in choosing the right materials, sizes, and design options
• Generate and present quotes based on product specs and quantities
• Collaborate with the design team to ensure expectations are met

Order Coordination

• Submit order details into production systems
• Keep customers updated on order status, production timelines, and delivery
• Coordinate with operations to ensure on-time fulfillment

• Strong communication and customer service skills
• Experience in inbound sales, account management, or similar role
• Ability to build rapport quickly and understand customer goals
• Comfort with CRM systems and email tools
• Detail-oriented with a drive for follow-through and accuracy
• Experience in custom product sales or eCommerce
• Familiarity with design concepts and production terms
• A collaborative attitude and a touch of creativity