Director of Operations

Director of Operations – Construction & Service About Focus Property Management

If you're tired of clock-watching, Sunday blues, and feeling unrecognized for your hard work, you've come to the right place! At Focus Property Management, we're one of the fastest-growing companies in the country. Why? Because we're a team of hardworking, motivated individuals determined to disrupt property management for the better.

Our purpose is simple: enrich residents’ lives by crafting homes they’re proud to call their own. This isn’t a clock‑punching 9‑to‑5—we trade micromanagement for autonomy and invite bold ideas that break the mold. We move with startup speed, champion creativity, and define success by the impact we deliver to residents, teammates, and the bottom line.

The Director of Operations owns end‑to‑end execution for two critical work streams:

• Construction (unit rehabs & turns)– deliver world‑class quality, speedy rehab times, and budget certainty.
• Service (resident maintenance)– close every work order within 48hours, wow residents, and hit monthly spend targets.

You’ll lead a 50‑plus team of managers, technicians, and trades to transform strategy into daily results.

• Build and manage 12‑month operating plans, budgets, and staffing models for Construction and Service.
• Utilize scoreboards to provide real time feedback and/or recognition on performance
• Champion Lean initiatives that cut waste and accelerate cycle times without sacrificing quality.
• Oversee 150+ unit rehabs per month to ensure they deliver world class quality to our residents.
• Standardize materials and find the best vendors to deliver on quality and cost.
• Forecast labor and subcontractor capacity; adjust schedules proactively to meet leasing targets.
• Ensure 100% of resident work orders are communicated and resolved within 48hours.
• Lead a team that wows the resident with their speed, personal approach, and quality of repair
• Analyze patterns and launch preventive‑maintenance programs that reduce emergency calls.

• Directly manage Construction and Service Leaders; indirectly lead 50+ techs, carpenters, and coordinators.
• Set clear goals, provide recognition or feedback, based on performance
• Develop and promote Leaders & team members
• Foster a culture that is safe, data‑driven, and obsessed with resident delight.
• Own P&L for both work streams; meet or exceed margin and cash‑flow targets.
• Identify capital‑spend needs; prepare ROI justifications and present to the executive team.

• Keep every job site and occupied unit compliant with OSHA, local codes, fair‑housing laws, and internal quality standards.
• Lead root‑cause analyses and corrective actions on any incident or quality miss.

• Unit Quality:95% of new move ins say quality meet or exceeds expectations
• Speedof Rehab:Average 15 days or less to complete all rehabs.
• Cost Control:meetsorbeats budget

• Work‑Order Responsiveness: 100% closed within
  48hours
• Resident Satisfaction:Score a 4.8 or higher on customer satisfaction scores
• Budget Adherence:meetsor beats budget

Specific numeric targets are set annually; bonus is tied to KPI performance.

Qualifications

• Experience with operations leadership, including high‑volume rehab or service programs.
• Proven record of beating budget and schedule while maintaining quality.
• Inspiring, no‑nonsense leader who can rally skilled trades and office staff alike.

• 18years or older; able to lift 75lbs with safe technique.
• Valid driver’s license and reliable transportation.
• Medical, Dental, Vision, Short‑Term Disability, Accident, and Life Insurance
• Hands‑on job training and leadership development
• Free coaching in personal finance and real‑estate investing after probationary period

• Hyper‑growth environment:Adapt, innovate, and make an outsized impact.
• Autonomy & trust:No micromanagement—just accountability for results.
• Investment in you:Continuous learning, executive coaching, and clear career pathways.
• Culture of winners:High‑energy teammates who communicate openly and celebrate big wins together.

We’re looking for rock‑star leaders who turn bold goals into daily wins. If that sounds like you, apply today and help us redefine what great rental housing looks like.

Focus Property Management is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.