Customer Support and Operations Intern

Overview

Igloo Products Corp. is an iconic, fast‑growing American brand known for its exceptional and durable coolers designed to meet everyday needs. For more than 75 years, Igloo has been a leader in the housewares industry and has evolved into a high‑growth lifestyle brand, inspiring outdoor experiences centered around fun, family, and friends. Founded in 1947 as a metalworking shop that brought fresh cold water to Texas workers in the field, and later inventing the Playmate, Igloo has grown into America’s most recognizable brand of ice chests.

Today, Igloo has over 90% brand awareness, is #1 in market share in the U.S., and is a pioneer in sustainability within its category through the launch of biodegradable coolers and products made with post‑consumer recycled resin and other sustainable materials. Igloo also has a growing direct‑to‑consumer (DTC) business, allowing us to build direct relationships with our consumers. In 2021, Igloo was acquired by Dometic Brands, creating the opportunity to globally grow both brands together.

Built on a legacy of quality and innovation, we are seeking Customer Support and Operations Intern to join our team and support our continued growth. This position reports to the Senior Director of Sales Operations and will work in our Katy, Texas office.

• Analyze ticket volume trends and customer sentiment to identify insights and recommend improvements to customer support operations.
• Develop and maintain high‑quality training materials tailored to the evolving needs of call center agents.
• Enhance AI capabilities within the ticketing system to streamline workflows and accelerate issue resolution.
• Monitor Minimum Advertised Price (MAP) compliance by reviewing retailer listings, identifying violations, documenting findings, and escalating issues to support enforcement and pricing integrity.
• Field customer service calls and tickets.
• Analyze data and create reports.
• Create PowerPoint presentations.

The Dometic Internship Program is a professional learning experience that offers meaningful, practical work related to a student’s field of study or career interest. Our program gives students the opportunity to collaborate with team members, work on a meaningful project that allows them to have impact, explore career paths, learn new skills, and connect with other interns.

• Must be a current student or recent graduate of a university or college. Minimum of a rising sophomore level.
• Coursework related to Customer Service, Business Management, Data Analytics, or Retail Merchandising.
• Experience with in the retail or hospitality industry.

• Technical
  
  Skills:
  
  Basic proficiency in Microsoft Office.
• Soft Skills:
  
  Strong communication, teamwork, problem‑solving, and adaptability.

To thrive and succeed in this role, you understand the importance of our core values – Together we build our future, we play to win, we embrace change, and we walk the talk. These values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things.

Dometic operates with a 4+1 policy: four days per week in the office and the possibility to work one day per week remotely.

Are you our next star? Then we would love to see your application.

Dometic is passionate about building a welcoming and equitable work environment that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Igloo offers equal opportunities for everyone. All employees are treated according to their abilities and qualifications in every employment decision, including but not limited to hiring, advancement, compensation, benefits, training, layoffs, and termination. Any form of discrimination or harassment against employees due to personal factors, such as gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability, pregnancy, or family responsibilities, is prohibited.

All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.

Igloo supports and respects the protection of internationally proclaimed human rights. We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment, or human trafficking.