Customer Experience Manager PT

Join to apply for the Customer Experience Manager PT role at Michaels Stores

Store – HSTN-KATY, TX

Deliver a customer‑centric shopping experience by managing and delivering effective front‑end operations. Lead omni‑channel processes, maintain store recovery standards, and deliver friendly customer service.

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and company programs; ensure compliance with applicable laws and requirements.
• Ensure all front‑end policies and procedures are followed; achieve KPIs and manage team to meet role KPIs.
• Plan and lead the execution of in‑store events in accordance with company programs.
• Lead omni‑channel processes.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
• Assist with onboarding of new team members.
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management and support talent development.
• Serve as Manager on Duty (MOD).
• Interact with others in an accepting, respectful manner; promote commitment to the organization’s vision and values.
• Assist customers, locate products, and provide solutions.
• Participate in truck unloading and stocking processes to meet standards within budget.
• Cross‑train in Custom Framing selling and production.
• In select stores, lead delivery of high‑quality custom framing solutions to customers on time.

• Retail management experience preferred.

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Work in a public retail store setting; some outdoor work may be required.

Health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more.

Michaels is an Equal Opportunity Employer. We are committed to providing reasonable accommodations for qualified individuals with disabilities during the application and employment process.