Stock Associates; Sale Part-Time III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, Coach makes beautiful, lasting products that allow you to be yourself.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible and to being innovative and wholly inclusive.

The Sales Support Associate plays an integral role in the store’s overall success and efficiency by providing friendly, efficient interactions at the cash wrap and maintaining a well‑maintained sales floor. Accurate and effective work supports the flow of product from receipt through point of sale.

• Greets customers with a smile, eye contact, and offers your name.
• Interacts genuinely and naturally with customers and reads cues to determine their needs.
• Conducts email/name capture where permitted by law.
• Maintains accuracy when operating the POS system and keeps the cash wrap organized and clean.
• Suggests multiple add‑ons and sells gift cards.
• Maintains cash and POS media accurately and in compliance with Coach policy.
• Creates a lasting impression by thanking customers sincerely and providing a reason to return.
• Represents the Coach brand appropriately at all times.
• Receives shipments and transfers, scans cartons, and verifies store information.
• Communicates discrepancies to Store Management and processes shipments/transfers according to Coach standards.
• Organizes and cleans the store daily, including any off‑site or remote warehouse.
• Shifts and organizes product in the stockroom, reacting to sell‑through and making room for new product.
• Manages stock levels and product ownership in the back‑of‑house and sales floor.
• Prepares and conducts regular cycle counts as directed and participates in scheduled physical inventory counts.
• Maintains Company Loss Prevention standards.
• Analyzes the sales floor regularly to assess replenishment needs and replenishes assigned zones.
• Executes visual merchandising needs and supports sales floor activities as directed.
• Effectively communicates price points, features/benefits, color, and stock availability to multiple customers.
• Responds to customer requests confidently and partners with the sales team or Store Management when needed.
• Maintains housekeeping standards on the sales floor.

• Courage – Provides direct, complete, and actionable feedback; faces up to people problems quickly.
• Creativity – Generates unique ideas and sees connections among unrelated concepts.
• Customer Focus – Delivers on internal and external customer expectations and builds trust.
• Dealing with Ambiguity – Copes with change, handles uncertainty, and acts without the full picture.
• Drive for Results – Exceeds goals, is bottom‑line oriented, and pushes for results.
• Interpersonal Savvy – Relates well to all people, builds rapport, and diffuses tense situations.
• Learning on the Fly – Learns quickly, adapts, experiments, and finds solutions.

Coach is an equal opportunity and affirmative action employer. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

Eligible employees may receive health benefits (medical, dental, vision), life and disability insurance, a 401(k) savings plan, paid time off for wellness needs and vacations, and discounts on certain products. Employees may also receive incentive compensation.