Store Manager, Retail & Store Manager

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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Summary:

As an Empowered Leader, the Store Leader - Hourly works independently to directly influence the performance of everyone who interacts with guests and supports the store environment. Using elements of Game Stop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques, the Store Leader ensures world-class guest service experiences for all of Game Stop’s guests. This position supervises a combination of associates including an Assistant Store Leader, Senior Game Advisors and Game Advisors, which may vary based upon store size, location, and expected sales volume.

• Selling Passion
  :
  Enjoy active selling, including exploring and creating guest needs and closing the sale. Demonstrate a passion for exceeding goals.
• Provide world-class guest service
  :
  Promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously; align guest needs with Game Stop products; recommend additional items; ensure every guest is thanked; ensure all store associates consistently provide world-class guest service.

• Solution Selling Focus
  :
  Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate interest in every guest. Ask questions and make recommendations to simplify technology for every guest.
• Ensure the use of Solution Selling techniques to align guest needs with products and appropriate add-ons; thank every guest for shopping at Game Stop.
• Support the total shopping environment, including visual and operational elements and guest relationships that lead to sales and repeat business.

• Team Support
  :
  Demonstrate a selfless commitment to others on the store team; ensure dependable scheduling and activities; seek opportunities to contribute at a higher level of service; provide timely feedback and coaching; lead with Empowered Leadership to meet sales, profit and shrink goals.
• Recruit, hire, assess, develop, and retain people committed to outstanding guest service.
• Train store associates on policies, procedures and guidelines; ensure the sales floor is supervised at all times.

• Operational Agility
  :
  Respond to operational requirements for exceptional and profitable guest experiences; schedule and delegate tasks; communicate with store teams and leaders; protect company assets through inventory and loss prevention; ensure store areas are clean, organized, and merchandised per guidelines; manage daily POS totals; communicate shortages and discrepancies.

• Military Stores (if applicable):
  Adhere to affirmative action initiatives and paperwork requirements for positions on military bases; build partnerships with base personnel where applicable.

• Must be at least 18 years of age and present state-required proof of age.
• High school diploma or GED required; an Associate’s or Bachelor’s degree in business, marketing, merchandising, or related field preferred.
• Three+ years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management preferred.
• Ability to work alone and move throughout the store for extended periods (up to 12 hours).
• Ability to lift/move objects and displays up to 20 lbs; bend, stoop, reach, and climb ladders.
• Occasional travel to offsite conferences or meetings (