Assistant Store Manager

Overview

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Essential Function
Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

Job Title: Assistant Manager

Company: Sally Beauty

Note: Essential Function repeated; responsibilities are listed under Primary Duties below.

• Brand – 30%:
  Supervises and guides associates’ daily goals to deliver an exceptional client experience, maximize sales/KPIs and drive customer loyalty. Ensure brand standards (merchandising, POGs, marketing, back rooms, dress code, etc.). Serve as main contact to resolve customer issues. Analyze store trends and anticipate customer demands.
• People – 30%:
  Engages, trains and develops teams; recruits to build a strong candidate network; provides coaching or counseling as needed. Holds team accountable to policies, maintains positive associate relations, communicates Company information, and fosters diversity, inclusion and belonging.
• Operations – 30%:
  Ensures execution of company processes through training, management, analysis and continuous improvement. Supports digital strategies (Omni-channel fulfillment: SFS/SDD/BOPIS). Manages inventory, payroll hours, and scheduling. Ensures proper opening/closing procedures. Follows Company directives and projects in a timely manner.
• Safety/Loss Prevention – 10%:
  Maintains a safe store environment and enforces policies. Protects assets through inventory and cash controls; analyzes and uses available reporting and tools. Ensures HAZMAT training/compliance where applicable.

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team to meet business objectives
• Effective communication with team and management
• Scheduling availability to meet business needs
• Cosmetology license desirable, but not required

• Passionate Learner — Desire to grow and learn
• Flexible & Agile Adaptor — Responds to multiple demands and ambiguity
• Talent Builder — Builds diverse teams and coaches for future success
• Effective Communicator — Communicates candidly and openly
• Team Builder — Builds partnerships across levels and functions
• Customer Focused Partner — Meets needs of customers
• Results Driver — Delivers objectives with accountability and GRIT
• Strategic Thinker — Drives performance with vision
• Big Picture Thinker — Innovates and follows through
• Problem Solver & Decision Maker — Analyzes information and makes sound decisions

The position requires physical activities such as standing, walking, bending, lifting, and long periods of standing; may require working in other stores occasionally. Normal safety precautions apply in retail environments. Work area is adequately lighted, heated, and ventilated.

Our Company is a leader in wholesale and retail distribution of beauty supplies. We provide access to high-quality professional beauty products and exceptional customer service. We embrace diversity and inclusivity, and you are welcome here to thrive. We find beauty in YOU. Join us!

• Mid-Senior level

• Full-time

• Sales and Business Development
• Retail