Assistant Store Manager; Store

Overview

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly and professionally; escalate customer issues to the Store Manager when appropriate.
• Promote Game Stop’s guest benefits, such as new title reservations, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely feedback, address unsatisfactory performance as directed, and ensure alignment with company and store guest service expectations.
• Provide recognition and feedback to all store associates; input written feedback for each store associate into the relevant HR system in partnership with the Store Manager.
• Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; ensure knowledge of store policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities.
• Schedule store associates following guidelines; supervise staffing to achieve optimum guest service; ensure consistent delivery of best-in-class service.
• Approve payroll and manage paid time off within established guidelines; verify time worked and changes as needed.
• Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through inventory control and loss prevention; inspect packages when necessary; report concerns to the Store Manager.
• Support the store team in meeting sales, profit, and shrink goals; complete required administrative and operational duties.
• Perform inventory counts, stock/restock merchandise, and move products to ensure representation and organization on the sales floor.
• Count, balance, and reconcile daily transactions; finalize closeout paperwork and bank deposits as required.
• Verify shipments for discrepancies; conduct inventories and communicate discrepancies to management.
• Process defectives/recalls and stock pulls; label boxes accurately with packing lists.
• Maintain awareness of associate and guest safety; report injuries per company guidelines.
• Assist in maintaining store records and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of the Store Manager.
• Adhere to all company policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct; follow opening and closing procedures.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest.
• Strong verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced environment and adapt to change.
• Work independently and as part of a team; perform tasks in a timely manner.
• Meet performance expectations, including attendance, appearance, safety, and…