Engineer Monitoring Systems

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

The Engineer of Monitoring Systems is a critical role responsible for the architecture, administration, and continuous improvement of our mission-critical monitoring and observability platforms. This individual will ensure robust, end-to-end visibility across our entire technology stack, supporting high-volume e-commerce, corporate, and retail store operations.

Job Description:

Education:

* Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience

* Relevant industry certifications (e.g., Splunk Certified Admin, Dynatrace Associate/Professional, Cisco/AWS/GCP certifications) are a strong plus

Work Experiences:

* 5+ years of hands-on, enterprise-level experience administering major monitoring platforms (Splunk, Dynatrace, Solar Winds)

* Proven experience in a large-scale retail, e-commerce, or high-transaction environment is highly desirable

* Working knowledge of operating systems, which include, but are not limited to, Microsoft Windows, Red Hat & Ubuntu Linux

* Working knowledge of databases, networking, virtualization, and server hardware concepts

* Working knowledge of application technologies, which include, but are not limited to:
Java, .NET, IIS, Web Sphere, middleware

* Experience with offshore teams preferred

Skills:

* Expert knowledge of Splunk administration with multi-instance cluster deployments and advanced query language (SPL), DBConnect, IT Service Intelligence, and custom Apps

* Deep hands-on experience with Dynatrace (SaaS or Managed) for Application Performance Monitoring (APM), Real User Monitoring (RUM), and Synthetic Monitoring, Custom service monitoring, custom Notebooks, build Workflows, Grail

* Proficiency in managing and configuring Solar Winds modules (e.g., NPM, SAM, NCM, DPA) for network and server, database performance, and capacity management

* Strong understanding of IT infrastructure domains (e.g., cloud networking, virtualization, Windows/Linux OS, database management & security vulnerability management)

* Scripting proficiency (Python, Power Shell, or Bash) for automation with API & SNMP integration tasks

Responsibilities:

* Platform Leadership:
Serve as the subject matter expert (SME) for our core monitoring platforms, including Splunk, Dynatrace, and Solar Winds

* Architecture & Design:
Design, implement, and maintain the health, performance, and security of monitoring tool infrastructure across cloud and on-premises environments

* Alerting & Automation:
Architect and deploy advanced alerting, correlation, and notification strategies to enable proactive incident response and root cause analysis (RCA)

* E-commerce & Retail Focus:
Develop specialized dashboards and monitoring protocols for our high-traffic e-commerce platform and thousands of retail POS/network devices

* Integration & Consolidation:
Drive initiatives to integrate monitoring tools and consolidate data streams, reducing complexity and increasing operational efficiency

* Compliance & Capacity:
Manage tool licensing, capacity planning, and platform upgrades while ensuring systems adhere to internal security and compliance standards

* Vulnerability Management:
Track potential security vulnerabilities, identify & remediate, adhering to organizational security standards

* Documentation & Training:
Create and maintain comprehensive platform documentation, runbooks, and provide advanced training and support to application and operations teams

Physical Requirements & Attendance

* Acceptable level of hearing and vision to perform job duties

* Adhere to company work hours, policies, procedures, and rules governing professional staff behavior

* Regular office attendance is required

Full time

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.