Inside Sales Representative

Job Title: Consumer CRM Campaign Operations Project Manager

Location: Hybrid Required (Mon/Fri Remote - T/W/TH Onsite). The preferred/primary location is Mettawa, IL; however, candidates based in Irvine, California or Florham Park, New Jersey may also apply.

Contract: 1 year - based on performance and business needs

• CRM & Marketing Automation Expertise
  :
  Deep understanding of CRM platforms (e.g., Salesforce Marketing Cloud, Veeva CRM, Adobe, Hub Spot) including audience segmentation, data flows, triggers, and campaign orchestration. CRM Email experience is a MUST. Candidate does not need hands‑on experience with these tools, but must have deep familiarity and have worked closely with CRM teams.
• Campaign Operations & Execution Management
  :
  Ability to manage end‑to‑end campaign delivery—intake, requirements gathering, timelines, dependencies, QA, deployment, and post‑launch optimization.
• Project Management & Cross‑Functional Leadership
  :
  Strong skills in managing complex, multi‑stakeholder projects across marketing, IT, analytics, compliance/legal, and agencies, with clear communication.
• Data & Operational Acumen
  :
  Comfort working with customer data, campaign metadata, reporting, and performance metrics; ability to identify operational gaps, troubleshoot issues, and drive process improvements. Experience with system integration (connecting CRM with other business tools via APIs).

• Communication:
  Clear, persuasive, and empathetic communication (written, verbal, listening).
• Problem‑Solving:
  Identifying issues and devising effective resolutions for customers and internal users.
• Collaboration:
  
  Working with Agencies of Record, Marketing, Digital Lab partners, and technical support teams.
• Strategic Thinking:
  Seeing the big picture of customer journeys and business goals.
• Customer‑Centric Mindset:
  Empathy, patience, and understanding customer needs.

The Campaign Operations, Project Manager is part of the Client's Digital Lab team and will be responsible for playing an integral part of the Consumer CRM team to drive day‑to‑day management, execution, and delivery of CRM projects across client’s consumer commercial brands.

The Campaign Operations Project Manager is responsible for a key franchise group (e.g., Oncology) and leads consumer brand team marketing initiatives, supporting cross‑functional team members and agency partners to align and execute on email, SMS, and direct mail campaigns. This role will focus on tactical execution of the campaign roadmap through its entire lifecycle to increase performance and efficiency.

• Day‑to‑day management and oversight of medium‑to‑high complex brand CRM engagements, including developing project plans, creating status reports, conducting weekly status meetings, and communicating with stakeholders to ensure on‑time, flawless execution.
• Learn the business for the respective therapeutic areas/brands.
• Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.
• Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.
• Develop and maintain project documents, timelines, proofing checklists and status reports. Possess minute‑by‑minute knowledge of all work in progress, identify risks and ways to mitigate issues.
• Partner with cross‑functional/agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns.
• Document change requests, notify the team, and understand timeline implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year‑over‑year.
• Prepare quarterly campaign audits and campaign performance SLAs and review them with CRM leadership.
• Identify any issues or concerns the team has with cross‑functional and agency partners, identify root cause, and…