Patient Liaison - Uveitis

Patient Liaison - Uveitis at Retina Consultants of Texas
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Retina Consultants of Texas (RCTX) is seeking a Patient Liaison – Uveitis to join our innovative team dedicated to fighting blindness worldwide.

This role will be responsible for assisting patients with testing questions, medication refills, scheduling, and documentation. Exceptional customer service, active listening, and triaging calls are required.

Position based at the Katy Clinic, traveling to Pasadena, Northwest, and Brenham. Mileage compensation provided.

Support clinic hours Monday–Friday 8:00am–5:00pm. Weekly schedules based on provider clinics. Weekend hours available if needed.

• Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre‑taxed contributions, 401(k) retirement savings contributions both Roth and Traditional options starting date of hire.
• Employer Paid Benefits such as long‑term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, Well Hub Starter Plan Gym Membership, paid time off and 8 paid holidays + 1 floating holiday annually.

• Respond (usually via phone) to technical questions from patients about treatment, symptoms, prescriptions, or any additional inquiries
• Set up tests requested by physician, obtain required pre‑authorizations, and relay results to patients. Tests include MRI’s, blood work, call FA’s, etc.
• Send/refill prescriptions; written, faxed, or electronic ERX.
• Schedule outgoing referrals and send chart information as needed.
• Request medical records from other physician offices and scan into EHR.
• Assist with clinic as needed as an ophthalmic technician.
• Complete patient paperwork (worker’s compensation, FMLA, etc.) and document work in EHR system.
• Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork
• Strong interpersonal skills; effective listening, clear communication, effective patient problem resolution, warm demeanor
• Ability to develop and maintain strong relationships with physicians, coworkers, and patients
• Ability to master multiple computer systems (data entry and data retrieval)
• Ability to master the terminology of the medical field
• Bilingual in English and Spanish preferred
• Basic knowledge of eye anatomy, disease processes/symptoms, usual tests
• Knowledge of billing and coding for tests and diagnoses

• High School diploma or equivalent
• Medical Assistant certification preferred

• Experience as an Ophthalmic Assistant or Medical Assistant preferred
• 1-2 years of experience in front or back office experience preferred

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Pay Rate is $19.00+ per hour and eligible for overtime.

RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.