Patient Access Representative , II - Cinco Ranch

UTHealth Houston - Patient Access Representative

UTHealth Houston – UT Physicians Cinco Ranch Clinic is hiring a Patient Access Representative I,II to join our professional team in the Cinco Ranch (Katy) area. The ideal candidate will have cash handling experience and excel in customer service. This is an exciting opportunity to be part of one of UT Physician’s multi‑specialty hubs and a skilled, supportive clinic team.

Schedule: Monday – Friday / Some evenings and weekends

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won’t want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for full‑time employees
• Generous time off (holidays, preventative leave day, vacation and sick time – 37‑38 days per year)
• The longer you stay, the more vacation you’ll accrue
• Longevity Pay (monthly payments after two years of service)
• Retirement/pension plan

We take care of our employees! As a world‑renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as:

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts (entertainment, car rentals, cell phones, etc.)
• Resources for child and elder care
• Plus many more

Responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments.

• Obtains demographic, insurance and financial information from patient or guarantor. Enters information in the computer system with a high degree of accuracy.
• May schedule patient appointments and enter required information in the computer system accurately and timely.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications.ifies alternative resources for financial reimbursement.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required time frames.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, and patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
• Adheres to all university policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department‑based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Performs other duties as assigned.

Ability to multi‑task. Proficient typing/keyboarding skills.

High School Diploma or equivalent

One (1) year of experience in a hospital or medical business office setting.

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

This position is a security‑sensitive position pursuant to Texas Education Code