Pediatric Medical Receptionist; Speech, OT, Audiology

LOOKING FOR A FAMILY-FRIENDLY ENVIRONMENT? WANT AN ACTUAL RELATIONSHIP WITH YOUR PATIENTS?

....Then you have found the job for you!

• Location:
  
  Davies Institute for Speech and Hearing.
• Starting Salary: $35,000/year
• Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

• Serve as the first point of contact for patients and families, providing a welcoming and professional environment at the front desk.
• Check patients in and out, verify insurance information, collect co-pays, and ensure all required forms are completed accurately.
• Manage scheduling of appointments, cancellations, and reschedules, while enforcing clinic scheduling policies.
• Handle high call volume with professionalism, routing calls and messages appropriately.
• Address patient concerns and complaints calmly and confidently, escalating to management only when necessary.
• Maintain composure and professionalism when dealing with upset or difficult patients, ensuring issues are resolved while protecting clinic policies.
• Communicate clearly and effectively with clinical staff to ensure smooth patient flow and coordinated care.
• Safeguard patient confidentiality and comply with HIPAA and all clinic privacy standards.
• Maintain an organized, efficient, and professional front office environment.
• Support additional administrative tasks as needed, including prior authorizations, referrals, or patient correspondence.

• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Assist with claim submissions and ensure proper coding for insurance billing.
• Follow up on unpaid claims and denials, working with insurance providers to resolve issues.
• Generate patient statements and answer billing-related questions.
• Assist the billing department with month-end reporting and reconciliation tasks.

• Maintain the cleanliness and organization of the front desk and waiting area.
• Ensure patient confidentiality by adhering to HIPAA guidelines.
• Assist with general administrative tasks, including filing, faxing, and ordering office supplies.
• Remain firm in office policies with patients who have scheduling conflicts.
• Maintain front desk statistics (weekly new patients, new referral sources, etc.)

• High school diploma or equivalent required; certification in medical office administration or billing is a plus.

• 5+ years of experience in a medical office or healthcare setting, preferably in pediatrics.
• Experience with insurance verification and medical billing.
• Familiarity with EMR systems (e.g., Kareo, Athenahealth, EPIC) and medical coding (ICD-10, CPT).

• Bilingual in Spanish is preferred
• Demonstrated ability to manage challenging or dissatisfied patients with professionalism, patience, and confidence.
• Strong conflict-resolution and de‑escalation skills, with the ability to remain calm under pressure.
• Assertive and persistent in upholding clinic policies, ensuring accurate collection of co‑pays, and maintaining orderly scheduling.
• Excellent interpersonal and communication skills; able to convey information clearly, respectfully, and effectively to patients, families, and staff.
• High emotional intelligence with the capacity to balance empathy and firmness when addressing sensitive situations.
• Ability to thrive in a fast‑paced environment, multitask effectively, and prioritize competing demands.
• Proactive problem‑solver who takes ownership of front desk challenges and follows through to resolution.

• Patient‑focused with a compassionate approach to families and children.
• Collaborative team player with a proactive attitude.
• Strong problem‑solving abilities and willingness to learn new skills.

• Competitive wage.
• Comprehensive health benefits, including medical, dental, and vision.
• Paid time off (PTO) and holiday pay.
• Opportunities for professional development and growth.
• A supportive, team‑oriented work environment.

If you are highly organized, detail-oriented, and passionate about providing outstanding patient care, we’d love to hear from you! Please submit your application or email your resume and a cover letter highlighting your relevant experience to