Manager Revenue Cycle - Self-pay Collections

Manager Revenue Cycle – Self-pay Collections

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Come lead with us at Houston Methodist Continuing Care Hospital

At Houston Methodist, the Manager Revenue Cycle position is responsible for the daily management of the staff and operations for one or more of the following areas of Revenue Cycle, to include but not limited to: medical coding, insurance billing, collections, patient account resolution, appeals/denials, customer service, cash applications, revenue integrity, etc. This position is also responsible for monitoring and improving all revenue cycle metrics and measures, including but not limited to the following: accounts receivable days, cash collections, denials, avoidable write-offs, staff productivity and work quality and credit balances.

The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment.

This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.

Exempt

• Bachelor's degree in business, healthcare or a related field or additional four years of experience (in lieu of degree)

• Five years of revenue cycle or other applicable experience to the area assigned (e.g., call center, medical billing, insurance collections)
• Two years of supervisory or management experience. If overseeing revenue integrity related functions, two years of supervisory or management experience in revenue cycle management required

• CPC - Certified Professional Coder (AAPC) or equivalent if overseeing revenue integrity related functions

• None

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
• Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Ability to work effectively in a fast paced environment
• Demonstrates flexibility and adaptability in the workplace
• Ability to serve as a subject matter expert in assigned area to provide support for staff
• Knowledge of full revenue cycle
• Proven track record of effective management skills and driving desired results
• Skilled in coaching, mentoring, and developing staff
• Ability to cultivate relationships and lead cross-functional teams within the Revenue Cycle
• Assertive while being even-tempered, pleasing personality and the ability to communicate easily with others.
• Advanced Excel skills, including V Lookup and pivot tables with the ability to manipulate large amounts of data
• Familiarity with managed care terminology and payor adjudication such as Inpatient/ Outpatient Prospective Payment Systems, etc.
• Stays informed of the latest Medicare, Medicaid and commercial payor news, updates, and regulations and adjusts processes and procedures based on the changes with support from the Director

• Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and…