Consumer Support Representative

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More than a decade ago, Ledge introduced America to the first-in pool chaise and modern design forward furniture for a more compelling outdoor living experience. Today the award‑winning brand is recognized as the in‑pool and poolside leader, adopted by discerning homeowners and five‑star resort and residential properties around the world.

Job Type: Full‑time

As a Consumer Support Representative at Ledge, you will be the frontline ambassador, embodying our commitment to exceptional service and customer satisfaction. Your primary responsibility will be to engage with customers via phone, email, and live chat, resolving inquiries, troubleshooting issues, and providing product or service information. You will play a crucial role in fostering positive relationships with our clientele, ensuring their needs are met promptly and professionally.

Additionally, you will collaborate closely with internal teams to elevate complex issues and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience.

• Cultivate long‑lasting relationships with new and existing clients/customers
• Ensure you are assisting the team toward meeting monthly objectives
• Upsell customers who come through to the Consumer Support line.
• Attend company product knowledge trainings to understand furniture lines and provide the best service.
• Perform routine tasks required to administer and execute customer service programs.
• Participate in staff meetings and attend other meetings and seminars as needed.
• Participate in customer service department rocks, goals, and systems.
• Perform other work‑related tasks as assigned.

• 1-3 years' experience working the front lines of customer service (well‑known/reputable brands, a plus.)
• Highly skilled in using different computers/programs/software/platforms.
• Working knowledge of customer service platforms, especially in call centers, social media, direct messaging, and email (Net Suite, Google Business, Intermedia, a plus.)
• Extenuate positive energy.
• Comfortable working on a team.
• Proven ability to drive results.
• Relentless in the pursuit of exceeding goals and setting higher standards.
• Proven experience in customer services avenues.
• Enthusiastic team player with a strong drive to create a positive work environment.
• Excellent verbal and written communication skills.

At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to all individuals. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic team in a positive and supportive work environment.

Salary: $40,000 - $45,000

Entry level

Full‑time

Other