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Access Center WFM Analyst
Job in
Katy, Harris County, Texas, 77494, USA
Listed on 2026-01-12
Listing for:
Houston Methodist
Full Time
position Listed on 2026-01-12
Job specializations:
-
Business
Data Analyst
Job Description & How to Apply Below
A leading healthcare provider is seeking an Access Center Workforce Management Analyst to oversee real-time contact center operations. The candidate will analyze call volume trends and agent performance to enhance efficiency. Responsibilities include creating performance reports, ensuring data accuracy, and improving staffing efficiency while supporting team development. Ideal candidates possess a Bachelor's degree and experience in call center quality assurance and data analytics.
This role offers the chance to work in a dynamic environment committed to excellence in patient care.
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