Compliance File Clerk ORR

Lutheran Social Services of the South, Inc. dba Upbring

Equal Employment Opportunity/M/F/disability/protected veteran status.

US-TX-Katy

Job :

Type: Regular Full-Time

# of Openings: 1

Category: Refugee Resettlement Shelters, Upbring

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant‑leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head‑on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

The Compliance/File Clerk is responsible for filing and auditing unaccompanied children case files, entering and maintaining information and data into the information systems, maintaining well‑organized files in accordance with program filing and record‑keeping standards in accordance with the Office of Refugee and Resettlement (ORR) standards, agency, and licensing standards, and other federal, state, CARF and local regulatory requirements.

• Perform clerical work pertaining to updating, filing, storing, and locating files, records, and reports, including making copies of information from unaccompanied children files as requested.
• Regularly audit files to ensure correct placement, legibility, and other proper filing expectations according to program standards, ORR regulations, and other federal, state, CARF, and local regulatory requirements.
• Maintain confidentiality of all information documented in files; adhere to HIPAA regulations.
• Complete administrative and clerical duties, such as scanning, faxing, copying, printing, and scheduling meetings and appointments as requested.
• Answer multiple phone lines and direct calls to the appropriate department when needed.
• Actively participate in the preparation and internal auditing of unaccompanied children case files; ensure all case files are complete, including all necessary paperwork, and meet ORR and other federal, state and local regulatory requirements; report any discrepancies or deficiencies to management in a timely manner; provide suggestions for improvements with case file documentation and/or auditing.
• Notify respective departments of deficiencies of audited case files.
• Participate in the safe and orderly evacuation of youth and staff during an emergency drill and mandated disaster.
• Exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the agency and is consistent with agency policies and practices.
• Other duties and projects as assigned.

• High School diploma, GED or equivalent.
• Must be 21 years of age or older per licensing requirements.
• One (1) year clerical or administrative experience.
• Ability to work in a fast‑paced environment and maintain professionalism.
• Self‑starter with the ability to take initiative and work with limited supervision as well as in a team environment.
• Strong organizational and time management skills.
• Proficient use of Microsoft Word, Excel, and Outlook.
• Bilingual in English and Spanish (based on service population and service area).

• Two (2) years of previous clerical or administrative experience.
• Prior compliance and/or internal company audit experience in a role such as quality assurance.

• This position may be required to travel up to 10%.

• Competitive PTO & paid holidays.
• Health, dental, vision insurance & more.
• 403(b) Plan.
• Employee Assistance Program.
• Discounted Gym Memberships.

• This position requires sitting, looking, and using a…