Office Specialist Ii; Hcv

Job Title:

OFFICE SPECIALIST II (HCV)

Location:

Cincinnati, OH

Onsite Position

C2C/W2

This position is responsible for performing a variety of clerical functions in support for the Housing Choice Voucher Program.

• Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and Agency specific Software system(s).
• Prepare, organize, print and assemble various material used in a variety of agency functions.
• Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program.
• Review and process information for both owner and participant terminations from the HCV program.
• Provide data entry support for the Housing Choice Voucher Managers.
• Provide general administrative support with answering and assisting internal and external clients on the telephone, via the web and as walk-ins.
• Open, log and destitute departmental internal and external mail.
• Create organize and send correspondence and other communications to clients.
• Assist with lease and contracts, applying and removing payments holds/abatements, scheduling appointments, filing, faxing, scanning and copying of documents.
• Conduct unit and owner background checks on RTAs.
• Perform rent reasonable assessments and set up units in system.
• Open, create, distribute, log, verify, note and track various agency mailings.
• Process rent reasonable assessments to determine reasonable rent for proposed and contracted units for the program.
• Provide desk coverage for lobby areas within the agency.
• Operate various types of office equipment.
• Assist in briefings, with recertification appointments and other departmental/agency functions.

To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Demonstrated strong customer service skills.
• Ability to maintain confidentiality.
• Type at least 55 wpm after errors are deleted.
• Demonstrated proficiency in word processing applications, preferably Microsoft Word.
• Good working knowledge of electronic spreadsheets, preferably EXCEL.
• Good basic knowledge of English grammar, punctuation and composition.
• Demonstrated ability to maintain confidentiality.
• Strong telephone skills.
• Ability to maintain confidentiality.

• High school diploma or equivalent.
• One (1) full year of clerical work experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate.

The employee must be able to sit or stand for eight hours while performing essential work duties. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must be able to perform essential job functions in an environment that could have increased stress levels.

The candidate must possess and maintain a valid driver’s license in state of residence, and maintain an insurable driving record under the terms and conditions of the auto liability policy. The candidate may have no more than 6 accumulated points in 3 consecutive years.