Fiber Drop Technician

Aloha! One of Hawaii's local construction companies has recently partnered with Hawaiian Telcom's Fiber Broadband project to expand middle-mile infrastructure throughout the State of Hawaii. This opportunity is seeking driven individuals who are interested and will be passionate learners of the telecom industry. This position is based out of Kapolei, HI and will required workers to report here and then disperse to various sites across the island to do work.

The company does provide a company van but workers must be able to provide their own tools. Candidates who have a valid Driver's License would be preferred, but not required. All candidates must be able to pass a Drug Test and Background Check.

• Installing and configuring various cable systems, including internet, television, and phone services.
• Placing aerial and underground cable to connect customer premises.
• Installing enclosures (pedestals, handholes), vaults, and other infrastructure components.
• Marking/labeling facilities to identify and trace wiring.
• Assisting with or performing fiber optic splicing and repairs.
• Performing general construction labor, potentially including transporting equipment, installing cables using trenching, plowing, or boring techniques.
• Conducting signal testing and troubleshooting to ensure optimal service performance.
• Restoring landscape after project completion.
• Maintaining tools and equipment, ensuring they are organized and in good working condition.
• Completing all necessary paperwork and documenting work performed.
• Provide assistance to Drop Installers II & III when necessary.
• Following all safety guidelines, company protocols, and industry standards (e.g., OSHA, NESC).
• Providing excellent customer service, including explaining services, answering questions, and providing equipment instructions.
• Other duties as assigned.

• Technical Aptitude:
  Basic understanding of telecommunication products and services, including fiber optics and/or copper facilities. Familiarity with tools and equipment used in cable installation (e.g., fiber optic splicers, cleavers, strippers, trenching equipment). Ability to troubleshoot and diagnose issues.
• Safety Awareness:
  Adherence to safety protocols and procedures, including OSHA guidelines and working in hazardous conditions (heights, confined spaces, inclement weather).
• Physical Stamina & Dexterity:
  Ability to perform physically demanding tasks, such as climbing ladders, lifting heavy objects (up to 50-80 lbs), digging, kneeling, and working in tight or uncomfortable spaces (attics, crawl spaces).
• Customer Service
  
  Skills:
  
  Effective communication, patience, professionalism, and the ability to build rapport with clients.
• Problem‑Solving
  
  Skills:
  
  Identifying the root cause of problems and implementing efficient solutions.
• Organizational
  
  Skills:
  
  Ability to manage tasks, appointments, and materials efficiently.
• Dependability:
  Reliability and accountability in meeting deadlines and completing tasks.
• Learning Agility:
  Willingness to learn and adapt to new technologies and processes.
• Ability to work on-call, weekend, and holidays.

Monday to Friday 7am-4pm

This is a Permanent position based out of Kapolei, HI.

The pay range for this position is $39,520.00 - $47,840.00/yr.

Excellent salary and benefits package to include paid time off, paid holidays, comprehensive health plan including medical, dental, vision, life, short‑term disability insurance, and 401(k) plan with employer match.

This is a fully onsite position in Kapolei, HI.

This position is anticipated to close on Mar 20, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.