Security Guest Service Manager, Overnight Shift

Security Guest Service Manager, Overnight Shift - $72,000 - $96,500 at Aulani, A Disney Resort & Spa summary:

The Security Guest Service Manager at Aulani, A Disney Resort & Spa, leads overnight security and life safety operations to protect guests, cast members, assets, and the brand reputation. This role involves strategic leadership, incident investigations, policy enforcement, and fostering a culture of safety while ensuring excellent guest service. The position requires a Hawaii Security Guard License, over five years of relevant experience, and strong communication and decision-making skills.

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role.

Are you ready to join this team and make an impact?

As a Security Guest Service Manager, you will serve as a primary day-to-day leader for security and life safety operations for the Aulani Resort. You will provide strategic and tactical leadership as well as critical decision-making and motivation to the Security team to deliver the mission of protecting and securing of our Guests, Cast Members, assets and brand reputation. You will partner with all levels of Leadership to provide the highest level of Guest and cast happiness while developing a diverse and successful Security team.

This Full-time position reports to the Safety and Security Manager and will be working onsite at our breathtaking Aulani Resort on the island of Oahu, Hawaii.

What You Will Do:

• Provide day-to-day strategic and tactical leadership in the areas of security and life safety operations

• Conduct investigations and submit reports on all injuries, crimes and safety and security related incidents involving Cast and Guests, as well as violations of company policy, to the appropriate Aulani leadership and when necessary to state and/or federal agencies;
  Assist with governmental investigations and inspections as required

• Promote and implement company policies around safety regulations and operations, as well as asset protection and loss-prevention

• Understand the business, its culture and challenges; find opportunities to reduce risk and ensure efficient and effective safety measures are in place.

• Directly engage with leaders and cast to provide the direction, expectations, information, staffing and resources needed to deliver on the mission to serve and protect while achieving the highest level of guest service.

• Maintain a positive, shared and productive workplace environment by quickly identifying, engaging in and resolving issues, encouraging trust, and leading through cast relations decisions

• Make crucial, sound, high-quality decisions on raised security issues, accurately judging the need, response, and need for further escalation

• Lead in the development of a culture of safety

Please apply if you have the following:

• State of Hawaii, Security Guard License:
  Must possess a current, valid and in-good standing Hawaii Security Guard card license visible on the Hawaii DCCA website (Required)

• 5+ years’ professional experience in security/life safety management in the hospitality/resort industry or relevant related experience

• Proven record as a hard-working, meticulous and dedicated leader, driven to deliver and demonstrating effective decision-making skills and judgment

• Strong written and verbal communication skills

• Ability to maintain the utmost confidentiality of sensitive information

• Proficiency with computers, particularly Microsoft Office, Outlook, Word and Excel

• Must be available to work all shifts with Overnight Shift as primary working shift

Preferred Qualifications and

Education:

• Experience advising the operations, services and activities of a comprehensive security program and team

• Experience with coordinated access control technologies and practices

• Experience with crisis management, emergency preparedness planning, response and business continuity

• Solid understanding of Investigative and…