Cafe Supervisor - Amalia Cafe

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At Yurbban, we dont just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.

WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.

Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique.

Under the guidance of F&B Manager and/or Chef, overseeing daily operations in the food and beverage department, ensuring high-quality service, and maintaining customer satisfaction. This role involves supervising staff, managing inventory, and coordinating with kitchen and bar teams to ensure a smooth dining experience.

• Deliver a consistently elevated guest experience, ensuring service standards align with boutique luxury hotel expectations.
• Greet and engage guests professionally, present menus, explain offerings, and provide knowledgeable recommendations.
• Oversee daily café service flow while actively serving guests (hands‑on leadership).
• Address guest concerns or service recovery situations promptly and professionally, escalating to management when necessary.
• Act as the on‑floor leader during assigned shifts, guiding and supporting café servers.
• Ensure team members adhere to service standards, grooming, and uniform policies.
• Assist with training, coaching, and mentoring café servers and new hires.
• Communicate clearly with management regarding staff performance, coverage needs, and operational challenges.
• Monitor daily inventory levels (coffee, milk, pastries, beverages, paper goods, supplies).
• Communicate inventory needs, shortages, or quality concerns to management in a timely manner.
• Assist with inventory counts, receiving deliveries, and proper storage of products.
• Ensure café stations are stocked, organized, and ready for service at all times.
• Accurately take and enter orders into the POS system, ensuring attention to allergens, dietary restrictions, and special requests.
• Prepare and serve coffee, espresso‑based beverages, and café menu items according to established recipes and presentation standards.
• Maintain cleanliness and organization of the café, including counters, equipment, tables, and patio areas.
• Support pre‑bussing, table resets, and guest flow management during peak periods.
• Handle cash and credit card transactions accurately and responsibly.
• Ensure compliance with cash‑handling procedures, tip‑pool policies, and end‑of‑shift reporting.
• Follow all health, safety, and sanitation regulations, including Florida Department of Health standards.
• Ensure proper food handling, labeling, and cleanliness practices are followed by the team.
• Serve as a liaison between café staff, kitchen, front desk, and management.
• Communicate operational updates, guest feedback, and service issues effectively.
• Support hotel events, promotions, and special activations as required.
• Lead by example with professionalism, reliability, and a positive attitude.
• Maintain flexibility to work mornings, weekends, holidays, and special events.
• Participate in a pooled tip system, sharing gratuities in accordance with company policy.

• Minimum of 1 year of similar roles and nature.
• Hold a current State Alcohol Compliance and Food Handler Card or be in the process of certification.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Must be able to stand or…