Restaurant Manager Dunkin' DONUTS - Kapolei

PRIMARY

PURPOSE:

Responsible for the general operations and execution of budgets of a single-unit Dunkin' Donuts store. Our goal is to make sure every customer receives fast, accurate and friendly service and product, every time they visit our stores. In order to meet this goal, we hire and train Restaurant Managers to perform well and consistently in the major areas listed below.

• Ensures that a "Person in Charge" is assigned and present at all times.
• Follows all Company policies and procedures:
  • Complies with all proper uniform standards and sanitation/hygiene requirements
  • Is present for all assigned shifts, and holds self-accountable for ensuring successful transition to PM shift
  • Promotes Team Service standards by staffing and deploying effectively
• Meets requirements of assigned training program, including (but not limited to) OLU (Online University) management requirements of Basic Management Training, Human Resource Training, and Serv Safe certification; 5-week management training program.
• Communicates appropriately with Franchise Manager regarding product outages, equipment or maintenance needs, and other relevant topics as needed.
• Actively delegates tasks using the Daily Shift Plan and verbal communication; follows up and holds others accountable for completion of tasks.
• Demonstrates practical knowledge, problem-solving and decision-making skills; anticipates problems and develops workable solutions.
• Ensures continual positive interaction among team; provides supervision.
• Frequently talks to customers/clients and talks to outside trade persons/vendors.
• Coaches employees and uses progressive counseling process as indicated.
• Regularly talks on the telephone, writes/composes written language and reads.

• Coordinates the consistent planning, training, coaching and preparation of all products:
  • Ensures proper preparation of all product (i.e., sandwiches, coffee orders) according to spec and/or customer preference
  • Possesses ability to execute all positions worked according to Dunkin' Brands standard for Speed of Service
• Understands and adheres to all quality standards (i.e., calibration, cleaning, temperatures, etc.)
• Completes necessary and assigned tasks to ensure service area, sales area, restrooms and parking lot are maintained to the highest standards.
• Ensures proper levels of all food, equipment and paper supplies are ordered and maintained in order to operate efficiently and to standard.

• Consistently delivers and ensures crew executes great customer service with each interaction, through proper greeting, order handling and execution, and payment processing:
  • Displays a sense of urgency and accountability when dealing with customers and crew
  • Handles complaints quickly and effectively
• Possesses and demonstrates knowledge about all current marketing promotions, merchandising standards or special initiatives.
• Manages shift to ensure Team Service to expedite the process of assembling customer orders:
  • Interacts with all crew members and guests using clear and understandable communication
  • Completes and utilizes Daily Shift Plan on every shift
• Demonstrates ability to meet and monitor service times through reports (if applicable) and general awareness; delivers corrective action as necessary if service times are not to standard:
  • Drive Thru
  • Front Counter
• Ensures successful opening and closing of all aspects of store operations.
• Performs "night visits" to ensure PM crew is aware of and executes Dunkin' Brands service standards.

• Serv Safe certified.
• Maintains total premises to Dunkin' Brands standards of cleanliness and sanitation (interior, exterior, restrooms, food prep and storage, etc.).
• Utilizes Master Cleaning Schedule, delegates tasks and follows up to ensure completion by crew.
• Practices all safety and sanitation procedures (handwashing, 3-sink set-up, proper rotation, etc.).
• Understands and follows all OSHA, Board of Health, Haz Com and Dunkin' Donuts Employee Health Standards.

• Responsibly and ethically handles money and deposits in accordance with standards.
• Deposits cash daily, and reports deposits as required by company standards.
• Handles over rings, cash over/short in accordance with policy, and reports any other potential cash problems to Restaurant Manager immediately.
• Completes and posts the schedule for the…