Director of Hawaii Operations

Company: AVS Audio Visual Services
Location: Oahu, HI (Primary) with oversight of Maui and Kona; inter-island travel required
Job Type: Full-time
Compensation: Based on experience

About AVS
AVS Audio Visual Services provides professional-quality video, audio, and lighting equipment rentals and event technology services. Our Hawaii operations are rooted in the values of Aloha, Mahalo, Ohana, Kuleana, and Imua, and we are building a consistent, high-performing operating standard across Oahu, Maui, and Kona.

Position Summary
The Director of Hawaii Operations is responsible for leading AVS operations across Oahu (primary hub), Maui, and Kona, ensuring excellent execution, safety, team performance, equipment readiness, and operational consistency. This role partners closely with Sales, Project Management, Warehouse, and Technical teams to deliver exceptional client outcomes while maintaining profitability and strong operational discipline. Inter-island travel is required.

• Lead and mentor warehouse and technical teams across Oahu, Maui, and Kona.
• Establish consistent SOPs, checklists, and expectations across all Hawaii locations.
• Oversee pulling, QC, packing, load-out/load-in, returns, repairs, and equipment scheduling.
• Coordinate inter-island transfers and freight planning to meet show requirements while controlling costs.
• Support and oversee major events and high-profile clients across Hawaii as needed.
• Champion a safety-first culture and ensure training and compliance are up to date.
• Manage labor planning, budgeting, cost controls, and operational reporting.
• Ensure accurate billing updates and invoice approvals.

• Minimum of 10 years of live event audiovisual production experience or equivalent.
• Proven leadership experience in operations, logistics/warehouse, live events, production, or a related field.
• Demonstrated ability to lead teams across multiple sites or locations.
• Strong organizational, communication, and problem-solving skills with calm, decisive leadership.
• Financial discipline with a budgeting, labor planning, and cost control mindset.
• Valid driver’s license with clean driving record; ability to drive a box truck preferred.
• Ability to lift or move up to 50 lbs frequently (more with team lift as needed).
• Willingness to work nights, weekends, and holidays as business requires.

At AVS, we are driven by shared values that guide our actions and shape our culture.

Aloha
We embody the spirit of Aloha by ensuring our interactions and services reflect genuine respect, care, and concern for team members and clients.

Kuleana & Safety
We take responsibility through honesty, integrity, transparency, and accountability, while prioritizing safety as a daily practice.

Ohana & Collaboration
We foster an Ohana mindset by supporting one another, collaborating across departments, and respecting diverse perspectives.

Mahalo
We express gratitude daily and celebrate successes with our team and clients.

Imua & Continuous Improvement
We embrace forward movement by refining processes, innovating, and exploring new technologies.

Customer Focus
We strive to understand and fulfill the needs of internal and external clients at every touchpoint.

As Director of Hawaii Operations, it is your kuleana to embrace, exemplify, and champion these values.

• Direct the operational vision, goals, and objectives for Hawaii operations (Oahu, Maui, Kona).
• Develop, implement, and enforce SOPs ensuring consistent standards across all locations.
• Drive continuous improvement initiatives focused on quality, safety, efficiency, and cost control.
• Establish island-to-island operational rhythms for meetings, reporting, and accountability.
• Multi-Location Team Management & Development
• Lead and mentor Warehouse and Technical teams across all islands.
• Oversee recruiting, onboarding, and training to build strong bench strength.
• Conduct performance check-ins and ensure consistent expectations.
• Build staffing, equipment, and logistics coverage plans for peak periods and major events.

• Participate in leadership meetings and provide Hawaii-specific operational…