Branch Rental Manager

Job Description Summary

The Branch Rental Manager will increase rental margin and revenue. This is done by maximum utilization of vehicles, controlling operational costs and an aggressive marketing strategy to include planning for future customer needs. Responsible for outside sales, customer retention, fleet management, daily cash log, and the marketing plan. Insure operational efficiency at the branch through effective people development (hiring, training, supervising and motivating).

The results should increase market share, profits and overall rental growth.

• Outside Sales/Marketing:
  Sets appointments with prospective customers and performs customer retention visits. Performs customer reviews & surveys to determine if customer is satisfied. Overcomes customer objections and sells the value of the product. Develops fleet planning information with recommendations for Director of Rental.

• Rental:
  Ensures rental contracts are properly completed. Makes certain that customers are being placed in a ready vehicle. Acts as custodian of cash and Rental Assets‑Accounts Receivable. Follows up on problems. Analyzes Fleet Management Reports to identify problem vehicles. Checks vehicles for physical damages, closes contracts and extends them at the correct number of days and miles. Ensures maintenance and fleet appearance meet company standards.

• Personnel Management:
  New hire recruitment and selection. Provides ongoing guidance, communication and training. Executes Performance Appraisals. Is aware of the individual's strengths and weaknesses. Develops weak areas into strengths and increases strong points.

• Coordinate and maintain current accurate data within the company's marketing database.

• Maintain and expand relationships with existing customer base.

• Maximize rate opportunities within the marketplace.

• Provide rental counter training and supervision.

• Perform other duties as assigned.

• Builds and manages effective teams.

• Strong verbal and written communication skills.

• Flexibility to operate and self‑driven to excel in a fast‑paced environment.

• Capable of multi‑tasking, highly organized, with excellent time management skills.

• Detail oriented with excellent follow‑up practices.

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

• Ability to handle multiple priorities simultaneously.

• High energy and self‑motivated with the ability to focus on multiple projects and activities simultaneously.

• Ability to listen, write, and speak effectively; inform, explain, and give instructions.

• Ability to convey both verbal and written communications effectively.

• Possesses flexibility to work in a fast‑paced, dynamic environment.

• Proactively approaches responsibilities.

• Goal and detail oriented, drive for results, assertive, deals well with ambiguity and has strong follow‑up practices.

• Ability to work independently and as a member of a team.

• Proficient in Microsoft Office environment (advanced required).

• Complete understanding of marketplace conditions to maximize utilization of the rental fleet (advanced required).

• Must possess a profound knowledge of rental operations and asset management (advanced required).

• Bachelor's degree required in Business Administration or equivalent work experience in a similar or related industry.

• Five (5) years or more rental or sales experience required.

• Three (3) years or more experience in rental product line, including outside sales and rental counter supervision, required.

• Two (2) years or more experience managing others required.

• Proficient in Microsoft Office environment (advanced required).

• Complete understanding of marketplace conditions to maximize utilization of the rental fleet (advanced required).

• Must possess a profound knowledge of rental operations and asset management (advanced required).

No

Outside Sales

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work…