Engineer, Maintenance Technician ​/ Mechanic

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Engineer I is responsible for maintaining the general condition of the property with regards to all aspects of basic electrical, carpentry, plumbing, mechanical and painting work. Complete maintenance request work orders from all departments on a timely basis. Participate in the preventive maintenance program for all building equipment and rooms. Complete other special projects assigned periodically by the Director of Engineering.

This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

• Perform preventive maintenance on all hotel guest rooms and public areas as scheduled, visually inspect and detect items needing repair, and possess knowledge of a wide variety of maintenance trades.
• Maintain timelines and work schedule in accordance with the preventive maintenance program.
• Receive daily work assignments from Director of Engineering and review priorities and special projects.
• Respond to guest calls and complaints in a positive, polite and timely manner.
• Complete daily maintenance and repair logs.
• Check work orders and night report for any problems, make rounds checking these problem areas and note any information needed or safety concerns in the hotel.
• Perform electrical work orders: replace light switches, reset circuit breakers, replace wall plug receptacle, replace fluorescent light ballast, replace electrical solonial valve, replace small motors, use test equipment such as bolometer, voltage tester, amp probe.
• Perform plumbing work orders: unplug sinks, toilets, garbage disposals and drain lines, repair or replace valves, gate, globe, ball, solonial valves, replace washers, gaskets, vacuum breakers, toilet seals.
• Think quickly and act appropriately in emergency situations.
• Perform well under pressure situations, meet time demands, and work overtime when needed.
• Perform general cleaning tasks as assigned; maintain work area cleanliness.
• Perform other duties as requested, such as moving supplies and equipment or cleaning up spills to ensure a safe working environment.
• Ensure that the job site is clean and orderly after completion of all jobs.
• Report major repairs and items that cannot be repaired to the Office Coordinator and/or Engineering Director for further action; if necessary, place the room/equipment out of order.

• High School Diploma or equivalent
• One year as a Utility Engineer

• Basic working knowledge of building maintenance, electrical, plumbing and refrigeration equipment.
• Ability to push, pull, grasp, lift or carry supplies, equipment or tools weighing up to 100 lbs. on occasion.
• Ability to communicate effectively in English with guests, management and colleagues.
• Working knowledge of Health codes, Electrical codes, National/local fire codes, Local mechanical codes.
• Knowledge of blueprints and wiring schematics.
• Proficiency with power and hand tools, meters, etc. as it relates to technical trades.
• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remain calm, and resolve problems using sound judgment.
• Follow directions thoroughly.
• Understand guests’ service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Be adept at multitasking.

• Move, lift, carry, push, pull, and place objects weighing up to 100 pounds.
• Operate machinery and tools while using safety equipment such as eye safety glasses, hearing protectors, work boots, and hard hats.
• Stand, sit, or walk for extended periods of time during a full work shift.
• Reach overhead and below the knees, including bending, twisting,…