LIV | Director of Customer Development

LIV | Director of Customer Development

Fontainebleau Miami Beach, located on Oceanfront Collins Avenue in Millionaire’s Row, is a historic luxury hotel renowned for its Golden Era glamour and modern luxury. The “LIV” nightclub offers a vibrant guest experience that merges striking design, contemporary art, music, fashion, and technology.

The Director of Customer Development will sell and market the nightclub, dayclub, and other services to guests, focusing on building a clientele list and nurturing customer relationships. This role requires extensive off‑premises prospecting to generate sales and secure reservations for tables, entries, bottle service, and exclusive events.

• Regularly prospect for and convert new potential guests and repeat guests by interacting with them in other bars, clubs, restaurants, and resort properties outside the hotel’s premises.
• Conduct face‑to‑face meetings with potential club guests throughout the community to create a clientele list and personally encourage purchasing of tables, entries, and expenditure at LIV events.
• Generate sales orders for tables, entries, and spending at LIV.
• Provide information about the nightclub’s offers, including VIP services, bottle service, and exclusive events through in‑person interactions away from the hotel property.
• Establish and maintain strong relationships with VIP guests, influencers, and industry contacts to enhance guest satisfaction and encourage repeat visits.
• Build and maintain long‑term relationships with prospects and existing customers via in‑person interactions.
• Identify and qualify new leads through in‑person networking, referrals, and cold outreach conducted in the field.
• Promote and upsell VIP services, packages, and promotions to maximize revenue.
• Identify opportunities to enhance the VIP experience through partnerships, collaborations, or special offerings.
• Monitor VIP guest spending patterns and provide recommendations for personalized offerings and incentives.
• Anticipate and fulfill VIP guests’ needs, ensuring their comfort and satisfaction throughout their visit, including greeting VIP guests upon arrival and providing a warm and personalized welcome.
• Engage in networking activities, attend industry events, and build a personal network of high‑profile individuals.
• Work closely with the reservations team to coordinate, organize, and manage VIP table reservations, bottle service, and special requests, ensuring accurate and timely arrangements.
• Maintain an organized record of VIP guest preferences, special occasions, and other relevant information to personalize their experience during future visits.
• Handle last‑minute reservation changes or adjustments with professionalism and efficiency.
• Serve as a vehicle for temporary or permanent duties and responsibilities that may be added or modified as deemed necessary.
• Escort VIP guests to assigned tables or private areas and assist with seating arrangements.
• Consistently spend substantial time (multiple hours a day, multiple times per week) off of the hotel premises conducting off‑site sales and order generation work.

• High School diploma or equivalent required.
• Two (2) years of experience in customer development, customer relationship management, or a related role within the nightlife or hospitality industry.
• Strong understanding of the nightclub industry, market dynamics, and customer preferences.
• Highly motivated and energetic personality with a strong commitment to excellence in hospitality.
• Must be at least 21 years of age.

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.

Team Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Entry level

Full‑time

Business Development and Sales

Hospitality