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Event Manager / Planner

Guest Experience Manager: VIP Service & Satisfaction

Job in Kapolei, Honolulu County, Hawaii, 96709, USA
Listing for: Delano Miami Beach
Full Time position
Listed on 2026-01-11
Job specializations:
  • Hospitality / Hotel / Catering
    Event Manager / Planner
  • Customer Service/HelpDesk
    Event Manager / Planner
Job Description & How to Apply Below
A luxury hotel in Kapolei is seeking a Guest Relations Manager to oversee all Guest Experience functions. This role will ensure exceptional service by managing guest interactions, addressing inquiries, and resolving service issues promptly. The ideal candidate will enhance the guest journey from pre-arrival to departure and lead the Guest Service team to maintain high hospitality standards. This position promises a significant impact on guest satisfaction and loyalty.
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