Guest Services Agent

Join to apply for the Guest Services Agent role at Delano Miami Beach

Delano Miami Beach will open in early 2026, fusing historic charm with contemporary luxury. The hotel will feature 171 rooms, distinct food and beverage concepts, an iconic walk-in pool, and a new pool on an amenity deck offering breathtaking ocean views. Delano Miami Beach serves as the brand’s flagship location, re‑establishing Delano as a trailblazer in luxury lifestyle hospitality.

Under the guidance of the Guest Experience Manager, the Guest Service Agent delivers exceptional service throughout the guest stay. The agent welcomes guests, manages check‑in and check‑out processes, handles reservations, guest inquiries, billing, and coordinates with other departments to ensure a seamless and memorable guest experience.

• Greet all guests warmly upon arrival, ensuring a smooth and efficient check‑in process
• Handle guest departures, process payments, and issue accurate receipts during check‑out
• Answer and direct incoming phone calls promptly and courteously; assist with reservations, inquiries, and internal requests
• Provide detailed information about hotel amenities, services, and local attractions; proactively upsell enhanced services and room upgrades
• Anticipate guest needs and respond promptly to requests, complaints, or concerns, ensuring high levels of guest satisfaction
• Review daily arrivals and departures, block rooms for special requests, VIPs, or package reservations
• Maintain accurate room inventory and communicate updates to appropriate departments
• Coordinate with housekeeping and other departments to ensure timely room readiness for arrivals
• Process no‑show charges and ensure accurate posting in the property management system (PMS)
• Manage reservation changes, early departures, extensions, and cancellations following hotel policies
• Monitor and respond to guest messages, wake‑up calls, and special delivery requests
• Maintain front desk security and safety procedures, including key control and lost & found
• Reconcile cash drawer and post charges accurately to guest folios
• Support the night audit process and assist in generating required reports, if applicable
• Perform daily checklist tasks and maintain the cleanliness and organization of the front desk area
• Foster positive working relationships with all hotel departments to ensure seamless guest service
• Handle emergency situations calmly and efficiently, following established protocols
• Perform any other job‑related duties as assigned by the Front Office Manager or supervisor

• Entry level

• Full‑time

• Other

• Hospitality

All your information will be kept confidential according to EEO guidelines.