Hotel Greeter

Join to apply for the Hotel Greeter role at Soho House & Co
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At Soho House the Greeters values the safety of all members, guests, and staff and ensures the Soho House experience is not compromised. It is a crucial aspect of this role to monitor site activity throughout the premises and be well‑versed in local laws and regulations that support the daily functions of a high‑volume members club, hotel, spa, gym, beach/pool, food and beverage operations.

A successful Greeter will be dependable, proactive, punctual, and always remain professional and approachable. You will have a strong attention to detail, follow through, and the ability to multitask and prioritize needs while maintaining composure, focus, and achieving deliverable goals.

• Greets and directs all members/guests with open arms and in a hospitable manner
• Build relationships with members/guests and communicate any red flags and positive feedback for management to assess
• Ensure any guest related concerns are addressed and action items have been set and a manager is notified
• Influence a fun and positive atmosphere by being approachable and professional
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; preventing trespassers
• Ensure events and House experiences maintain the Soho House experience but are also safe, secure, and meet local standards
• Maintain a clean, sanitary, and safe work environment
• Controls traffic flow by directing foot traffic
• Maintains organization's stability and reputation by complying with legal requirements

• At least 1 year of experience in customer service focused role
• Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detailed oriented, articulate and the ability to multi-task in a high-volume and demanding work environment
• An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis, but is mandatory when needed
• Friendly and approachable as well as proven written and oral communication skills
• Ability to work effectively under time constraints and deadlines
• Emotional control and professionalism

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

• Health Care + 401K:
  Full time employees are eligible for full benefits;
  Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off:
  Full
  - Time Employees have sick day's + vacation days
• Career Development:
  Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact:
  Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development:
  An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic:
  Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events:
  From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal:
  Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

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• Entry level

• Full-time

• Other

• Hospitality