Host; PT

Job Overview

The Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all members of the extended Betsy team to curate every aspect of the hotel and guest experience.

The Betsy’s CEO (Canine Executive Officers), golden retriever Betsy and Rosa, welcome every guest.

Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel, a Piano Bar with exceptional live jazz, roof decks and terraces with panoramic ocean and skyline views, a rooftop pool and bar suspended in mid-air, a coffee bar and gallery space, a library open 24/7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami.

The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service.

Food and Beverage Restaurant Hosts are the first hotel employees to interact with arriving guests in our restaurants (LT Steak & Seafood and The Alley). Hosts welcome guests by greeting them per The Betsy standards and resolve customer inquiries promptly and efficiently.

• Make reservations for guests, ensuring all required data is collected (date, time, party size, name, phone number, special occasion). Repeat reservation details back to the guest.
• Ensure all reservations are recorded in the hotel’s reservation system.
• Take accurate to‑go orders and input them into the POS system.
• Distribute reservations among all Servers fairly to maintain a balanced workload.
• Seat guests, hand them a clean menu, and introduce them to their Server.
• Confirm guest satisfaction before departure.
• Check the reservation system to prepare for the next meal period.
• Notify the Manager of any large parties or special requests.
• Place the “reserved” signs on tables when necessary.
• Understand daily kitchen specials for each shift.
• Answer the phone promptly and politely with a friendly yet professional tone.
• Answer any guest questions accurately, requiring knowledge of menu products, prices, and daily specials.
• Maintain comprehensive knowledge of all food and beverage menus, ingredients, preparation, serving methods, and pricing.
• Perform additional tasks as required by management.

• High school diploma or equivalent.
• Degree or certificate in hospitality management or related field preferred.
• Must speak, read, write, and understand English.
• Ability to follow instructions.
• Professional and clear communication skills.
• Detail oriented.
• Professional attitude required.
• Ability to work independently.
• Excellent time management skills.
• Works well with others.
• Ability to solve complex problems promptly.
• Excellent interpersonal and service skills.

The Betsy – South Beach is an equal opportunity employer and a drug‑free as well as harassment‑free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Entry level

Part‑time

Design, Art/Creative, and Information Technology

Hospitality

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