Front Desk Agent

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world‑class spa, to its Surfside shores.

The Front Desk Agent is an integral part of the Front Office Team. You are the first impression, and have the opportunity to make a lasting impression through your intuitive service, attention to detail and highly efficient check‑in/out skills. This role connects with the guests during their stays, quickly responds to requests, personalises interactions and finds opportunities to make their experiences memorable.

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Be knowledgeable about hotel services, hours of operation, key hotel personnel, in‑house events, directions, etc. and make insightful requests.
• Respond to all guest requests in an accurate and timely manner.
• Resolve guest complaints to complete satisfaction, and find opportunities to recognise and personalise the service.
• Communicate and collaborate with all departments, providing clear information about guest concerns and preferences.
• Attend to details in all reservations, changes and preferences.

• Experience working within a luxury hotel or similar environment.
• Excellent interpersonal skills and communication skills.
• Cross‑cultural sensitivity and customer service orientation.
• Guest centricity and ensuring execution of guest preferences.
• Attention to detail and technical skills.

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Employee discount for stays at any Four Seasons worldwide.
• Complimentary dry‑cleaning for employee uniforms.
• Complimentary employee meals.
• Complimentary parking.

• Full time (days, evening, overnights, weekends and holidays).

Not applicable

Full‑time

Sales, Finance, and Customer Service

Travel Arrangements and Hospitality

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the “EEOC is The Law” information poster, please visit (Use the "Apply for this Job" box below)..