VIP Service and Sales Supervisor

Company Overview

Mr. Hospitality Group is a global luxury hospitality group recognized for creating refined, design-forward, and experience-led dining destinations. With a portfolio that spans ultra-luxury restaurants, hospitality concepts, and cultural destinations, the group is known for its commitment to excellence, discretion, and elevated guest experiences.

This position is based on‑site pitality Group’s flagship ultra‑luxury fine dining restaurant and functions as a senior front‑of‑house leader, providing on‑the‑floor guidance and coaching to servers, support staff, and hosts. The VIP Service & Sale Supervisor partners closely with the Floor Manager, VIP Manager, Sommelier, Executive Chef, Event and the centralized Reservations team to ensure cohesive execution of all VIP experiences.

The VIP Service & Sale Supervisor is entrusted with the stewardship of the restaurant’s most valued guest relationships and experiences. This role ensures that service delivery consistently reflects the precision, restraint, and excellence associated with Michelin‑starred French dining and European luxury service. Operating with discretion, authority, and refined judgment, the VIP Service & Sale Supervisor curates seamless, highly personalized experiences for VIP and high‑profile guests, while safeguarding brand integrity and service consistency in alignment with Mr.

Hospitality Group standards.

• Michelin‑Standard Guest Experience
  • Deliver and uphold service standards consistent with Michelin‑level fine dining and European luxury hospitality, including technical perfection in table‑side preparations, in‑front‑of‑guest plating, and beverage service.
  • Lead and coordinate the service and support team during VIP seating, ensuring flawless tableside execution, synchronized pacing, and consistent adherence to Michelin level standards.
  • Personally oversee the experience of VIP and high‑profile guests from arrival to departure, building a personalized welcome by remembering guest names, preferences, and prior visits.
  • Anticipate guest preferences through meticulous attention to detail, guest history, and cultural awareness.
  • Resolve service deviations immediately and discreetly, preserving the integrity of the dining experience.
• High‑Profile Guest Stewardship
  • Act as the primary liaison for repeat VIP guests, celebrities, dignitaries, executives, and brand partners, managing all high‑touch communication and on‑property hosting to reinforce loyalty and trust.
  • Proactively generate VIP business by nurturing relationships with past guests, corporate clients, hotel concierges, and brand partners to secure private dining, buyouts, and high‑value reservations.
  • Cultivate long‑term guest loyalty through consistency, discretion, and proactive relationship management, including personalized invitations, tailored experiences, and follow‑up after key visits.
  • Maintain strict confidentiality regarding guest identities, preferences, and visits, while accurately capturing profiles and preferences in guest history and CRM systems for future personalization.
  • Coordinate and sell bespoke experiences including private dining, tasting menus, curated celebrations, and exclusive moments, actively driving revenue through upselling, package design, and partnership opportunities.
  • Collaborate with marketing, PR, and sales teams to design and activate targeted campaigns, hosted events, and limited‑edition experiences that drive VIP visitation and spend.
  • Track VIP visit frequency, average spend, and event conversion, preparing regular reports and collaborating with reservations, events, and marketing teams to achieve defined sales and retention targets.
• Beverage Knowledge & Pairing Excellence
  • Demonstrate advanced knowledge of wine, champagne, and premium spirits, with emphasis on French and European regions.
  • Collaborate closely with the Sommelier and Executive Chef on precise and thoughtful food and beverage pairings.
  • Confidently engage with knowledgeable and discerning guests regarding terroir, vintages, producers, and pairing philosophy.
  • Support cellar‑driven initiatives, tastings, and exclusive beverage experiences.
• Service…