Experienced Client Service Representative

Client Service Representative

We are seeking an experienced Client Service Representative with open availability to join our team as a full‑time associate.

At VCA Kapolei Animal Hospital, our mission is simple: your pet’s health is our top priority and excellent service is our goal. With every opportunity, we aim to exceed each pet owner’s expectations.

Located in the heart of Kapolei, we are a growing General Practice facility. We are looking for like‑minded, team‑oriented individuals with a strong sense of self‑awareness who love animals and enjoy providing outstanding client service.

Closing (730 p) and weekend availability is a requirement.

This position pays $18.00 an hour, dependent on experience, education, certification, etc.

Benefits:
We offer a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), and generous employee pet discounts.

As the face of VCA, the Client Service Representative sets the tone for the practice and builds and maintains each customer’s trust and confidence. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports, and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times—both inside and outside.

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people, with awareness of others’ reactions.
• Proven decision‑making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem‑solving.
• Proficiency in Microsoft Office.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

We are proud to be an Equal Opportunity Employer—Veterans / Disabled. For a complete EEO statement please see our career page at