Gatehouse Attendant

Gatehouse Attendant

The Gatehouse Attendant will provide a professional and competent image to provide Residents with a friendly and outgoing customer service. The primary function is to enforce and monitor access control procedures within the community while providing best‑in‑class customer service. Gatehouse attendants screen visitors, contractors, vendors, employees, real estate agents, service providers, or anyone seeking admittance to determine if access to the property has been authorized.

• Stand and greet everyone who approaches the visitor lane seeking access to the property in a friendly and professional manner. Greet all residents returning home via the resident lane.
• Provide informational assistance as required and knowledge of locations throughout the property to properly direct traffic within the community.
• Record all traffic entering the property, both vehicular and pedestrian, via the access‑control system (KWIC).
• Observe, record, and communicate actions, activities, incidents, and/or any information that may be of interest to the Management Office, Security, or the Front Desk personnel.
• Complete all appropriate paperwork ensuring reports are legible and in order.
• Keep the gatehouse clean at all times.
• Ensure that only authorized personnel are allowed access into the community.
• Enforce that parking in front of the building or in the fire lanes is prohibited; only pick‑up or drop‑off is permitted.
• Use proper telephone etiquette when speaking or answering the telephone. Greet callers with “Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is [name], how may I assist you.”
• Report all building deficiencies to the Chief Engineer, Management Office, and Front Desk personnel (e.g., water leaks, fire alarm violations, equipment malfunctions). Submit incident reports or work orders immediately.

• Positive attitude and willingness to work with a diverse population.
• High school diploma or GED.
• Prior experience as a Gatehouse employee.
• Strong verbal and written communication skills.
• Great customer‑service skills.
• Detail‑oriented and dependable.

This position is often located away from the management office and may be in a small structure. The working environment may be indoors or outdoors.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

This is a part‑time non‑exempt position. Days and hours of work will be determined by the property. This schedule is subject to change to accommodate the property's business needs.

No travel is expected for this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee reports directly to the Facilities Director / Maintenance Supervisor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.