Front Desk Agent

Join to apply for the Front Desk Agent role at KW PROPERTY MANAGEMENT AND CONSULTING

Schedule:

Thursday - Sunday 10:30PM - 7:00AM & Monday 2:30PM - 11:00PM

The Overnight Front Desk Agent serves as the primary point of contact for all residents and guests during overnight hours. The role requires a professional, attentive, and service‑driven individual committed to delivering exceptional hospitality in a luxury residential environment. Standing for the majority of the shift is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Stand throughout the shift to monitor and engage with lobby activity, ensuring a secure and welcoming environment.
• Manage and authorize entry of residents, guests, vendors, and staff while following all access‑control policies.
• Monitor security systems, cameras, alarms, and the lobby environment to ensure the ongoing safety of the property.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and professional.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards, policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities for management.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

• The working environment will be mostly indoor and will require team members to stand frequently.
• Team members are expected to stand and remain attentive throughout the majority of the shift.
• Quiet to moderate noise level depending on building activity.
• Overnight hours require high alertness, situational awareness, and independent decision‑making.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

This is a non‑exempt position. Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property.

No travel is expected for this position.

• High school diploma or GED; some college experience preferred.
• Strong communication skills, both verbal and written.
• Comfortable using computers, communication platforms, and access‑control system.
• Minimum six months of front desk, hospitality, customer service, or residence security experience.
• English is required for this position.
• Previous work experience in the hospitality industry highly preferred.

Employee reports directly to the department supervisor and/or the Property Manager of the community.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Entry level

• Full‑time

• Management and Manufacturing