Agent Experience Coordinator

One Sotheby's International Realty is the premier source for luxury real estate along Florida's East Coast, with 30 offices spanning from Miami and Key Biscayne to Vero Beach and Jacksonville. For more than 250 years, the Sotheby's name has exemplified the promise of a life well lived, and ONE Sotheby's International Realty's direct affiliation with Sotheby's and Sotheby's International Realty has offered the company unparalleled, global reach with a network of more than 26,000 associates in more than 81 countries or territories, with more than 1,000+ offices.

As an Agent Experience Coordinator, you are an integral member of the operations team and play a critical role in the day-to-day operations of the designated office. You will support the agents with everything including understanding One Sotheby's International Realty, guiding the agents on our tools and processes, assisting with adding listings on the MLS and company’s platforms, and further outlined below.

This role requires tactful and extensive interactions across departments: onboarding and agent services, IT support, marketing, and commissions/transactions. The position works closely with the Director of Administration, Managing Broker, and other members of the leadership team to ensure the office operates smoothly and efficiently.

Office Operations:

• Serving as the face of the office by welcoming guests, answering incoming phone calls and transferring calls as needed, managing mail distribution, providing support for office-related needs, office-wide communications, maintaining overall appearance and organization of the office, maintaining supply inventory, and escalating facilities matters.
• Coordinate office meetings, trainings, events, and presentations for the designated office.
• Assisting with the fielding of questions and working collaboratively with other team members and departments to maintain continuous communication and understanding of all questions, issues or concerns involving agents in the office.

Agent Onboarding:

• Work closely with Onboarding and Agents Services Department on the onboarding of new agents.
• Welcome agents to One Sotheby's International Realty and the designated office.
• Coordinate monthly onboarding session which allows agents to ask any questions they may have and ensures they are fully set up within the One Sotheby's International Realty system.
• Input business card orders for new agents via our preferred vendor.

Listing Support:

• Assist new agents with the transfer of listing(s) from previous brokerage, if applicable.
• Add or edit listing(s) on the MLS.
• Order yard signs and coordinate sign installation and removal with preferred vendor.
• Coordinate photography orders with preferred vendor.
• Ensure listings are feeding through the Sotheby's International Realty network and One Sotheby's International Realty tools and platforms.
• Process listings according to company policy – required documents and photos are submitted and in compliance, upload listings to pertinent company websites and programs, maintain organized and detailed files, obtain Managing Broker's signature on required documents.
• Maintain weekly listings report and other reports requested by the Director of Administration and/or Managing Broker.
• Conduct quarterly listings audit of MLS and internal programs.

Tools and Resources:

• Provide assistance and support for all One Sotheby's International Realty processes, tools, and initiatives available to agents. Must be knowledgeable on the current tool stack and processes to guide agents and answer questions.
• Support on transaction management platform.
• Support on marketing tools.
• Brand guidelines and standards.
• Offerings by Sotheby's International Realty.

• Must have 2‑3 years of experience in the real estate industry (preferred); with prior exposure to real estate transactions and office administration.
• Ability to meet deadlines and deliver superior service in a fast‑paced environment.
• Strong quantitative skills desired.
• Proficient in Microsoft Office including Microsoft Excel and the Multiple Listing Service (MLS), and ability to learn new tools as implemented by the company.
• Impeccable presentation, communication skills, proactive, organized, attention to detail, and customer service orientation.
• Flexible team player.

Job Type: Full‑time; the position will be performed in an office setting.

• Competitive base salary plus bonuses.
• Comprehensive benefits package, including medical, dental, vision.
• Company 401(k) Plan.

MDLV, LLC dba ONE Sotheby's International Realty is an Equal Opportunity Employer; participates in E‑Verify and conducts background checks.