HVAC Service Manager

Hamilton Plumbing, Heating, A/C, Rooter Overview:

Hamilton Plumbing, Heating, A/C, Rooter, the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide. With 45+ years of experience, we proudly deliver top-quality service to customers every day.

• Insurance access after 31 days of employment
• Low-cost medical insurance (starting at ~$5/week)
• Dental and vision insurance options
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off & holiday pay
• Company-paid life insurance

• Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching
• Oversee daily operations to ensure safe, efficient, and high-quality service delivery
• Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits
• Resolve customer issues and ensure top-tier customer satisfaction
• Coordinate with dispatch to optimize technician selection and scheduling
• Conduct job site inspections and monitor workmanship standards
• Track departmental operations, inventory, tools, vehicles, and maintenance
• Maintain and grow a culture within the team that fosters continued growth, satisfaction, and high retention rate among the technicians.
• Ensure compliance with safety regulations, company policies, and local codes
• Provide ongoing on-the-job training and development for technicians
• Lead weekly technician meetings and monitor key performance indicators (KPIs)

• 3-5 years of HVAC service and/or HVAC management experience
• State HVAC license and HVAC code knowledge (preferred)
• Valid driver's license with a good driving record
• Strong leadership, communication, computer, and math skills
• Ability to manage people, operations, and budgets effectively

This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.

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