Account Manager; B2B

Account Manager (B2B)

Date: Feb 28, 2026

Company: Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US $5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

The B2B Account Manager will work within the Digicel Business B2B Team to grow the business and meet specified sales targets focusing on the Government & Corporate space.

The successful candidate will be accountable for the fulfilment of sales revenue targets and market shares in the ICT and Corporate Mobile sectors. As a key member of the team, your role is to execute sales strategies, explore business opportunity and maximize all sales prospect. You will also establish and maintain excellent relationship with potential and existing customers as well as to provide world-class customer service to strengthen customer loyalty, partnership and market penetration.

The incumbent will need to demonstrate a track record of achievement in previous sales roles and a hunger for achievement. The position will involve all aspects from pre and post ICT and corporate mobile Sales including prospecting, presenting, designing solutions, signing up customer contracts, as well as post-sales account support.

The B2B Account Manager will be a confident and driven, self-starter who acts as a team player in all interactions; provides a high level of customer service at all times, projects and maintains a positive image with those contacted in the course of their work & develops and maintains collaborative and respectful working relationships with team members and customers.

• Achieve specific sales revenue targets as stipulated by the Sales and Commission Policy.
• Keeping accurate sales forecasting and reporting records driven by Salesforce.
• Compete and win back business from competitors into current accounts and develop future business growth, ensuring that targets are exceeded each month.
• Contribute fully to the future growth of the business area via innovative sales methods and business drivers.
• Ensure effective coverage of all identified accounts and spends the majority of sales time in face to face activities with key decision makers and influencers within the defined customer base.
• Promote the Digicel Business ‘brand’ by exceeding customer expectations and ensuring high levels of customer satisfaction in the sales experience; maximizing solution sales and customer retention.
• Ensure all forecasting and pipeline management is accurate and reflects the reality of the opportunities open within your pipeline.
• Understand the customers’ key business drivers and strategic requirements and align our ICT solutions and offerings to provide maximum value to the client supporting their business growth.
• Develop, maintain and update appropriate account details on Salesforce and Account Development plans to maximise share of wallet to Digicel.
• Ensure you liaise and collaborate with the pre-sales technical team to ensure that the solutions developed meet and exceed your customers’ expectations
• Ensure all customer contact information is gathered and accurately inputted into customer database.
• Provide competitor feedback and industry insight to Sales and Marketing management.
• Maintain and improve knowledge on all new and existing products and services and on competitors’ offerings.
• Develop each sales opportunity to its maximum potential, ensuring we are focused on selling the full solution which removes future competitive activity to Flow Business ICT or…