Head of Retail Operations

At Ugaoo, we’re not just selling plants - we’re crafting immersive retail experiences that bring naturecloser to people. With 10 COCO and 8 SIS stores across Pune, Mumbai & Bangalore and many moreon the way-we are redefining how customers engage with plants.

Every Ugaoo store is thoughtfully designed to be more than just a retail space. It’s a green oasiswhere customers can explore lush displays, discover premium plants, stylish pots, and essential plantcare products, and receive expert guidance from our team. Whether they’re seasoned plant loversor first-time buyers, we make their journey effortless, educational, and inspiring.

As we continue to expand, our vision is clear to make plant shopping a seamless, engaging, and unforgettable experience. To drive this vision, we are looking for a dynamic Head of Retail Operations who will play a pivotal role in shaping the future of our stores. Reporting directly to the Founder, this role will focus on:

• Transforming retail spaces into immersive plant destinations by curating in-storeexperiences that engage and educate customers
• Enhancing customer interactions through personalized service, knowledgeable staff, and seamless shopping experiences
• Ensuring every store reflects Ugaoo’s brand ethos
  , from store design and merchandising toplant quality and service excellence
• Driving in-store activations, workshops, and collaborations that make plant shoppinginteractive and inspiring
• Expanding Ugaoo’s offline presence strategically
  , identifying the right locations and partnerships to grow our community of plant lovers

Explore how we’ve redefined plant shopping, watch our store videos to see the immersive Ugaooexperience:

• Own and drive Ugaoo’s retail experience PAN India, ensuring seamless operations and aconsistent brand experience across all stores.
• Develop and execute customer engagement initiatives that attract, educate, and retaincustomers, making plant shopping an inspiring journey.
• Ensure profitability and revenue growth across all COCO stores and SIS, using data-driven insights to optimize store performance and track financial success.
• Leverage data-driven insights to optimize store performance, forecast sales, trackprofitability, and set ambitious yet achievable targets.
• Lead marketing and promotional strategies, introducing new products and services whileenhancing in-store experiences to drive footfall and sales.
• Expand Ugaoo’s retail footprint by leading the General Trade (GT) function and forgingpartnerships with local garden stores across major cities.

• Provide strategic direction and guidance to regional teams, ensuring each store aligns with Ugaoo’s experiential retail vision.
• Build and nurture a strong retail team, ensuring a robust hiring pipeline, attracting toptalent, and fostering a culture of excellence with HR support.
• Set and monitor key performance metrics, defining KRAs/KPIs for City Heads and store teams to drive accountability and efficiency.
• Ensure you’re there with the customer every step of the way.
• Conduct regular performance reviews and team meetings, equipping the retail workforce with the tools, training, and support needed to excel.
• Continuously identify opportunities for improvement, implementing training programs,operational strategies, and policies to enhance productivity and morale.

• Oversee and execute the launch of new stores, from location selection to store setup,ensuring seamless expansion aligned with Ugaoo’s brand vision.
• Ensure a hands-on approach with frequent store visits across all regions, maintaining high standards of execution and customer experience.
• Collaborate with Visual Merchandisers to maintain visually captivating store displays that reflect Ugaoo’s brand ethos.
• Ensure adherence to SOPs, brand guidelines, and operational best practices to maintain efficiency across all retail stores.
• Oversee inventory management, ensuring optimal stock levels, minimizing shrinkage, and maintaining product availability across all locations.
• Develop an in-depth understanding of Ugaoo’s product portfolio, ensuring that store teamsare well-versed in product knowledge and customer education.

• 8-10…