General Manager

DEPARTMENT:
Administration

SUPERVISOR:
Tribal Council

WAGE: SALARY

EXEMPT (Y/N):
Yes

GAMING LICENSE:
Category I

Directs and coordinates activities of Casino to obtain optimum efficiency and economy of operations and maximize profits by performing the following duties personally through subordinate supervisors.

Include the following (other duties may be assigned):

• Plans, develops and implements Casino policies and goals.
• Coordinates activities of all departments, including Gaming, Administration, Human Resources, Finance and Accounting, Surveillance, Security, Facilities, Environmental Services, Food & Beverage, Marketing, and to effect operational efficiency and economy.
• Staff and supervise department managers.
• Directs and coordinates promotion of the Casino to develop new markets, increase share of market, and obtain competitive position in the area.
• Establishes the budget for approval by the Tribal Gaming Commission and carefully monitors flow of revenue and expenditures on a regular basis.
• Maintains an open line of communication with the Tribal Gaming Commission and meets with them on a regular basis.

• Manages Department Managers who supervise team members in the Gaming Division, and the following Departments:
  Administration, Human Resources, Finance and Accounting, Facilities, Security and Surveillance, Marketing, Food and Beverage, and Guest Relations. Responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises one non-supervisory team member.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

• Access to minutes of the meetings of the Board of Directors.
• Access to all Casino financial data.
• Access to all physical areas owned and operated by the Casino, except access to sensitive areas only when accompanied by Security; access to the Surveillance Room is prohibited.

• All contractual obligations of the Casino.
• All bank accounts of the Casino.
• Complimentary food and beverage individual certificates.
• Assisted by the Comptroller, develops and maintains internal controls to ensure the security and integrity of cash handling.
• Assisted by the Security Manager, develops and maintains procedures that ensure the physical security of the premises, the safety of customers and team members, the prevention of fraud and the honesty of all games.
• Develops and monitors Casino procedures to meet the requirements of the Compact and Tribal Gaming Commission.
• Ensures the production of regular and special reports on all aspects of Casino operations for the Tribal Gaming Commission on a timely basis.
• Supervises the training and skill development of all Casino team members, directly and indirectly preparing them for additional responsibilities.
• Oversees the conduct of pre-employment and on-the-job training.
• Overall direction of marketing and promotional programs, including advertising, special events and complementary use.
• Exercises final authority over the hiring and termination of all shift and hourly rate team members and makes recommendations on the continued employment of salaried team members.
• Sets the policies and procedures for the acquisition, maintenance and disposal of physical assets.
• Confers with administrative personnel and reviews activity, operating, and marketing reports to determine changes required on programs or operations.
• Directs preparation of directives to Department Managers outlining policy, program, or operations changes to be implemented.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B.A.) from four-year college or university; and four to ten years related experience and/or training; or equivalent combination of education and experience.